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User review of Qualtrics CX

Great tool with great customer service

- by Ramiro

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I use Qualtrics on a daily basis, and when I get stuck somewhere I have support via phone 24/7. To be honest, I don’t use emails to reach the support team because it takes long. I’m using this tool for more than 6 years and I have to say that I’m extremely satisfied with its support team they are extremely helpful, polite, patient and knowledgeable.

What aspects are problematic or could work better?

It would be extremely helpful if they could make online-user community for admins where we can support and empower each other and share ideas. Also, I don’t think that Qualtrics is great tool for longitudinal surveys/panel data.

What specific problems in your company were solved by this product?

It helps you to create robust surveys in order to collect research data for your projects.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Higher Education

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.