It is pricy but powerful tool

What are the best aspects of this product?

I’m an admin for a large company and we have been using this tool for 3 years by now, and in my experience I found that this is an efficient and user friendly solution for every company. There is huge amount of questions type that are available and it offers great advanced features that allows you to create surveys for both internal and external purposes.

What aspects are problematic or could work better?

I don’t like the price it is not reasonable, and every new feature or option that is not activated by default is billed for high price for example the mobile option is $8K per year and for a large company is $50K. Also, the other thing I don’t like is the fact that when they apply some internal changes you are not notified and you can see these changes when you run into some issue.

What specific problems in your company were solved by this product?

We use it to create surveys for our customers so we can keep track of their satisfaction level, on internal bases we use it to see our employees’ satisfaction and feedback.

Are you a current user of this product?

Yes