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User review of Qualtrics CX

Qualtrics is great tool for data collection

- by Lisa

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Qualtrics is great data collection tool that even provides wonderful customer service. I can easily find other ways of using this product in order to collect survey data. I have found that Qualtrics University feature holds all the answers to my questions but when I try to reach out for direct customer service questions its support team walks me through everything I need to do in a timely response.

What aspects are problematic or could work better?

They could make the annual conference a bit more reasonable and I would like to pay some money to see the conference presentations online. Also, it would be great if they could make more robust way to process all the data that is collected via Qualtrics.

What specific problems in your company were solved by this product?

I use is to assess the effectiveness of the programs I work on campus, in a hiring processes, event planning, mechanism for registration and also I’m using it as educational tool. It offers great predesigned tools and it doesn’t require much work when it comes to getting data. Its customer service is one of the best, they are quick to respond and always willing to help. This is helpful tool for collecting the data you need.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Higher Education

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.