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User review of Qualtrics CX

Qualtrics is highly useful tool

- by Kim

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I love how fast I can do my job via Qualtrics and this is because it is in-browser app and there is no load time and refresh time when you start creating new questions, tinkering with logic and etc. My whole work became easy and quickly with this product. The complex logic is actually more practical for field.

What aspects are problematic or could work better?

Sometimes some changes I make are not often saved properly. And because of this issue we have to spend lot of time on making some repetitive testing so we can be sure that everything is correctly input. But this is not happening very often.

What specific problems in your company were solved by this product?

This tool helps us to program surveys and to manage them for our clients as 3rd party research vendor.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Market Research

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.