Packed with features at a reasonable price.

What are the best aspects of this product?

In terms of functionalities, I think that QPro is just as good as the next available tool in the market. However, what sets it apart is their customer support team. We have worked with various survey tools in our almost 4 decades in the business, and QPro’s team has been the most impressive. They can competently answer questions right away. And when you give suggestions for an added functionality, they don’t just add it to a pile and leave you with bated breath as you hope that they will integrate this into the tool. Their response rates to suggestions are swift, which I absolutely appreciate. There are no add-on fees as well.

What aspects are problematic or could work better?

Logging in to QPro can take quite a while. I hope that they would improve this part too. It would be nice if they allowed us to work with other teams outside of our company. Right now, access is limited to just people from our team. Hopefully, down the road, they look into this and give us more freedom in terms of giving out accessibility.

What specific problems in your company were solved by this product?

We have been able to send out surveys in volumes (read: thousands) every month. QPro has made this seemingly daunting task a lot easier.

Are you a current user of this product?

Yes