LOUSY Customer Support

What are the best aspects of this product?

Reasonably easy to use for a non-accounting person. Most things flow naturally.

What aspects are problematic or could work better?

Their technical support is AWFUL!. They've now disconnected all published phone lines. Accessing support through the program is the "approved" method, but it does everything to frustrate one from actually contacting a live tech support individual. Lesser used features are often not so well thought out. For instance, we had to change bank information on our employment taxes when we changed banks. We couldn't clear out the old bank info to get the new bank info in its place. Quickbooks provided only a "Save" button, but no apparent way to "Delete." The old stuff just kept coming back no matter what we did. Eventually, after multiple calls to Intuit's Tech Support, a misadventure by itself, and escalations to the "top tier" of their support "team," we were told to clear out the old information, then "Click and Hold the "Save" button" until the screen cleared. That was their implementation for a "Delete" function. I call that poor software code.

What features/services would you like to see in future versions of this product?

I'd like to see their Technical Support completely reworked. Their current support system isn't worth a plug nickel. They deliberately make it virtually impossible to contact a live individual, do not honor their commitments, and their solutions are unreliable. I'm okay with their features.

What specific problems in your company were solved by this product?

Basic bookkeeping.

Are you a current user of this product?

Yes