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User review of Really Simple Systems CRM

Accessible and easy to use

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

Easy to use and understand with simple and effective custom options.

What aspects are problematic or could work better?

Not the best looking in terms of design and aesthetics - not that that makes it any the less effective in terms of functionality.

What features/services would you like to see in future versions of this product?

None particularly.

What specific problems in your company were solved by this product?

Brought a few different pieces of record keeping together and allowed multiple users to see the same information.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

3-5 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Design

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

both B2B & B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It allows us to store and organize information about our customers in a more efficient way
  • It allows us to solve our customers problems faster and in a more efficient way
  • It allows us to synchronize customer data between departments and teams

PRICING & COSTS

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

no

FEATURE DETAILS

Sales & Marketing Automation

Sales Opportunity Management
3
ok
Customer Management
4
very good
Task Management
4
very good
Contract Management
3
ok

Analytics

Reports
4
very good

Integrations

Export & Import of Data
3
ok

General Features

Collaboration Features
3
ok
Dashboard
3
ok
Overall Performance
4
very good
Customization
4
very good
File Management
3
ok