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User review of Really Simple Systems CRM

Customizable app that suits our business

- by Ian

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

The responsive RSS customer support agents helped us to customize our user interface.

What aspects are problematic or could work better?

Our company is based in the US and RSS is based in the UK. They do not have a US support branch and do not provide 24/7 support. Sometimes, this delays their response to our support issues.

What specific problems in your company were solved by this product?

We could not get our sales reps to use a CRM system though we tried many options from out-of-the-box systems to customized solutions designed for us. Our sales reps simply did not want to use any of them. But RSS is easy to use, straightforward, and streamlined. All our reps consistently utilize this software as it can be easily used by people with any computer skill level.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Building Materials

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.