What are the best aspects of this product?
It's very simple to use and would be easy for people of all ages to get to grips with quickly. People who've joined my company pick it up very fast.
What aspects are problematic or could work better?
The Marketing module could work a little better but I'm aware that they're improving that and are very responsive and receptive of any feedback I've provided.
What features/services would you like to see in future versions of this product?
Automation for emails so that we can do nurture campaigns.
What specific problems in your company were solved by this product?
It unified sales, marketing and technical support so we all work off the same system for tasks and tickets etc.
Are you a current user of this product?
How long have you been using this product?
What is your company size?
What is your industry?
Computer & Network Security
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
What is the primary use of this product in your company?
both B2B & B2C
How did using this product affect your business goals?
What was the cost of implementing this product?
What is your total annual cost for using this product?
How long is your contract with the vendor?
Did you get any discount for this product? How much?