User review
of Spotler CRM
Easy to use
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
It's very simple to use and would be easy for people of all ages to get to grips with quickly. People who've joined my company pick it up very fast.
What aspects are problematic or could work better?
The Marketing module could work a little better but I'm aware that they're improving that and are very responsive and receptive of any feedback I've provided.
What features/services would you like to see in future versions of this product?
Automation for emails so that we can do nurture campaigns.
What specific problems in your company were solved by this product?
It unified sales, marketing and technical support so we all work off the same system for tasks and tickets etc.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Computer & Network Security
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to solve our customers problems faster and in a more efficient way
- It allows us to synchronize customer data between departments and teams
PRICING & COSTS
What was the cost of implementing this product?
No idea
What is your total annual cost for using this product?
No idea
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
No idea
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management very good
4
Customer Management very good
4
Task Management very good
4
Contract Management very good
4
Pricing Management very good
4
Email Marketing very good
4
Order Management very good
4
Campaign Management very good
4
Analytics
Reports very good
4
ROI Analytics very good
4
Integrations
API ok
3
Calendar & Contacts Sync very good
4
Export & Import of Data very good
4
Available Integrations very good
4
Social Network Integration very good
4
Customer Service
Call Center Tools very good
4
Issue Tracking very good
4
Support Portal very good
4
Knowledge Base Management very good
4
General Features
Collaboration Features very good
4
Dashboard very good
4
Overall Performance very good
4
Access & Role Management very good
4
Mobile Support very good
4
Customization very good
4
File Management very good
4
Language Support very good
4
Security very good
4
