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User review of Really Simple Systems CRM

Excellent and easy to use CRM

- by Michael McMeekin

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

It's simple easy to use layout with flexibility in the choice of what you can display to view your actions and sales funnel

What aspects are problematic or could work better?

It doesn't allow you to book the length of a meeting, only the start time but not the finish

What features/services would you like to see in future versions of this product?

See above

What specific problems in your company were solved by this product?

After years of using ACT RSS seamlessly worked with my company and removed the headache of having to update to the latest version of ACT
ACT is now a distant memory!

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Professional Training & Coaching

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

ACT

Why did you decide to change it?

I had to keep upgrading to the latest version

Are you satisfied with the change?

Yes

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It allows us to store and organize information about our customers in a more efficient way

PRICING & COSTS

What was the cost of implementing this product?

£0

What is your total annual cost for using this product?

£0

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Sales & Marketing Automation

Sales Opportunity Management
4
very good
Customer Management
4
very good
Task Management
5
amazing

Analytics

Reports
5
amazing

Customer Service

Call Center Tools
5
amazing
Issue Tracking
5
amazing
Knowledge Base Management
5
amazing

General Features

Dashboard
5
amazing
Overall Performance
5
amazing
Access & Role Management
5
amazing
Customization
5
amazing
File Management
5
amazing
Security
5
amazing