User review
of Spotler CRM
Excellent and easy to use CRM
-
by Michael McMeekin
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
It's simple easy to use layout with flexibility in the choice of what you can display to view your actions and sales funnel
What aspects are problematic or could work better?
It doesn't allow you to book the length of a meeting, only the start time but not the finish
What features/services would you like to see in future versions of this product?
See above
What specific problems in your company were solved by this product?
After years of using ACT RSS seamlessly worked with my company and removed the headache of having to update to the latest version of ACT
ACT is now a distant memory!
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Professional Training & Coaching
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
ACT
Why did you decide to change it?
I had to keep upgrading to the latest version
Are you satisfied with the change?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
PRICING & COSTS
What was the cost of implementing this product?
£0
What is your total annual cost for using this product?
£0
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management very good
4
Customer Management very good
4
Task Management amazing
5
Analytics
Reports amazing
5
Customer Service
Call Center Tools amazing
5
Issue Tracking amazing
5
Knowledge Base Management amazing
5
General Features
Dashboard amazing
5
Overall Performance amazing
5
Access & Role Management amazing
5
Customization amazing
5
File Management amazing
5
Security amazing
5
