User review
of Spotler CRM
Great product
-
by Chris Bruno
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
Ease of use, simple to setup. Easy to update activities & tasks
What aspects are problematic or could work better?
Mobile aspect could be better
What features/services would you like to see in future versions of this product?
True mobile app or better mobile site
What specific problems in your company were solved by this product?
tracking activities
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Legal Services
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Act
Why did you decide to change it?
Better product for the price
Are you satisfied with the change?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
PRICING & COSTS
What was the cost of implementing this product?
250 per month
What is your total annual cost for using this product?
3000
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management ok
3
Customer Management very good
4
Task Management very good
4
Contract Management ok
3
Pricing Management ok
3
Email Marketing ok
3
Order Management ok
3
Campaign Management ok
3
Analytics
Reports ok
3
ROI Analytics ok
3
Integrations
API ok
3
Calendar & Contacts Sync very good
4
Export & Import of Data very good
4
Available Integrations ok
3
Social Network Integration ok
3
Customer Service
Call Center Tools very good
4
Issue Tracking very good
4
Support Portal very good
4
Knowledge Base Management very good
4
General Features
Collaboration Features ok
3
Dashboard ok
3
Overall Performance very good
4
Access & Role Management ok
3
Mobile Support mediocre
2
Customization ok
3
File Management ok
3
Language Support ok
3
Security ok
3
