Best aid for our helpdesk services

What are the best aspects of this product?

It boasts a complete chat feature that lets me view conversation history, and it speeds up my responses too. I can even handle multiple tickets at once because it has templates for FAQs and their answers, and I can easily show them to customers asking common stuff. Also, it can sync with social media platform so you can gather as much info as possible about the customers. This is a real time-saver, which means I’m saving a lot of time at work.

What aspects are problematic or could work better?

There are situations when I cannot send some files because they’re in formats that are not compatible with the chat system. I need to send them through different indirect methods, or change their formats if possible. I also encounter hiccups with the server now and then. I hope these problems would be improved later on.

What specific problems in your company were solved by this product?

It has a complete set of features we need for giving complete support services to our customers, and it is capable of giving different support types too. This has greatly minimized our expenses for operational and infrastructural costs. Moreover, it is a big help for our employees to save time for each ticket, especially that they can do all support processes using just one dashboard.

Are you a current user of this product?

Yes