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Reamaze Review

Reamaze
Our score: 8.3 User satisfaction: N/A

What is Reamaze?

Help desk software Reamaze is a versatile application that bundles together FAQ, live chat, email, SMS, social media functionalities so you engage and connect better with customers and prospects, turning leads into loyal customers to set your business on its way.

The powerful platform allows you to hold your own dealing with customers across major social channels, or hundreds of websites or storefronts. With excellent support and active developers to give you constant updates, Reamaze keeps you relevant with current technologies while optimizing the potential of your business.

Overview of Reamaze Benefits

Reamaze is a very beautiful platform that showcases basic and advanced features and functionalities of a premium help desk platform. Listed below are just some of the benefits Reamaze offers it users:

Neat and intuitive interface that parades a very professional design from fonts, themes, and menus. Everything is Uncluttered and adheres to a high standard of aesthetics.

The app is mobile ready and there is no need to download and install anything on your mobile device. The mobile edition automatically adjusts to the gadget and comes with all tools of the standard version. Or, if you prefer, there are iOS and Android apps available.

Reamaze is very scalable, allowing users to add more users to the system. With its collision detection mechanism, event tracking, roles based access controls, and full conversation management system, Reamaze is a perfect option for small to large enterprises.

It integrates with a number of third-party apps such as Slack, MailChimp, Github, Zapier, WordPress, and HipChat.

Full Stack – Reamaze is a full stack customer service solution that includes the ability to synchronize and consolidate support channels such as email, Facebook, Twitter, Instagram, knowledge base, customer feedback, live chat, and phone logging (coming soon).

Embeddable – Reamaze can be embedded right into your app or onto your site through a few lines of JavaScript, enabling you to deploy a fully native and real time customer service experience for your customers.

Integrations – Reamaze offers a wide range of integrations from eCommerce platforms such as Shopify to team productivity apps like Slack. Integrations can help you modify Reamaze to fit your workflow.

Powerful Data – You can leverage Reamaze’s powerful API to feed customer data into your conversations dashboard, empowering your team insights into who the customer is and how to best help them.

Multi-Brand – We allow you to operate multiple brands in one single account at no additional cost. Simply connect and bring all your communication channels under one roof.

Overview of Reamaze Features

  • Email support
  • Facebook, Twitter, and Instagram integration
  • SMS/MMS integration with ClickSend and Twilio
  • Knowledgebase
  • Live chat
  • Automated workflows
  • Multi-brand support
  • Roles and Permissions
  • CRM with customer data blocks
  • Public sites
  • Team collaboration and staff notes
  • Response templates
  • Collision detection
  • Notifications, tags, filters
  • Autoresponders
  • Permalinks
  • Reporting
  • Javascript integrations
  • API
  • Keyboard shortcuts
  • Customizable
  • Site integration

What Problems Will Reamaze Solve?

Make your support team more customer friendly

In Reamaze, there are no ticket numbers, “Please reply above this line” demands, customer logins to reach your support team, and no robots. The features mentioned above all take away your “friendliness” factor. Instead, Reamaze helps you focus on what’s most important in customer service: the conversation. Each staff/agent can reply using his/her own name and everything looks and feels like email. Everything is threaded just like email, including Facebook messages and Tweets. Knowledge bases, Reamaze widgets, and public sites are all customizable and embeddable anywhere you like, giving you full control over your “friendliness” factor.

Implement a customer support solution in your app or site

Reamaze is embeddable from the get-go. Whether you run an online shop or a sophisticated web app, you need just a few lines of JavaScript snippets to bring Reamaze out of the email-driven era. Reamaze supports JavaScript Shoutbox widgets, Lightbox widgets, Embeddable Contact Form widgets, Embeddable Knowledge Base widgets, Embeddable Conversation Histories, and more advanced features such as Auth/SSO, Custom Data Attributes, and much more.

Live chat support

Reamaze not only supports live chat but has made it a native experience for you and your customers across all of your brands. You can stop fiddling around with third party live chat apps. Reamaze Live Chat works seamlessly across your web-based dashboard and your embedded widgets.

Reamaze Position In Our Categories

Bearing in mind companies have specific business-related needs, it is only practical that they avoid getting an all-in-one, ideal solution. Be that as it may, it would be almost impossible to come across such a software system even among recognizable software systems.
The correct step to do is to narrow down the numerous vital factors that demand research such as major features, costing, skill competence of the employees, company size, etc. Then, you must follow through your product research exhaustively. Read some of these Reamaze reviews and scrutinize the other software products in your list more closely. Such detailed product research ascertains you avoid mismatched software solutions and select the system which has all the function your business requires.

Position of Reamaze in our main categories:

TOP 50

Reamaze is one of the top 50 Help Desk Software products

If you are considering Reamaze it could also be beneficial to investigate other subcategories of Help Desk Software collected in our base of B2B software reviews.

Every organization has different needs and needs an application that can be customized for their size, type of employees and buyers, and the specific industry they are in. For these reasons, no software can provide perfect tools off-the-shelf. When you search a software app, first be sure what you want it for. Read some Reamaze Help Desk Software reviews and ask yourself do you want basic tools or do you want advanced tools? Are there any industry-specific tools that you are searching for? Get the answers to these queries to assist your search. There are multiple elements that you need to mull over and these include your budget, particular business needs, your company size, integration needs etc. Take your time, try out a few free trials, and finally choose the system that offers all that you need to enhance your firm efficiency and productivity.

How Much Does Reamaze Cost?

Reamaze Pricing Plans:

Free Trial

Reamaze

$20 per user/month

Reamaze currently offers a budget-friendly bundle for $20 per user per month which also comes with the following perks:
  • Unlimited Support Emails
  • Social Media Integration
  • Reporting and Analytics
  • Public/Internal Knowledge Base
  • Workflow Automation
  • Website Integration
  • Live chat (additional $5 per user per month)

A 14-day trial period is also provided for those who want to test and see how Reamaze can make businesses approachable and customers reachable.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Reamaze reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Reamaze. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Reamaze pricing details?

Reamaze Pricing Plans:

Free Trial

Reamaze

$20 per user/month

Reamaze currently offers a budget-friendly bundle for $20 per user per month which also comes with the following perks:
  • Unlimited Support Emails
  • Social Media Integration
  • Reporting and Analytics
  • Public/Internal Knowledge Base
  • Workflow Automation
  • Website Integration
  • Live chat (additional $5 per user per month)

A 14-day trial period is also provided for those who want to test and see how Reamaze can make businesses approachable and customers reachable.

What integrations are available for Reamaze?

Reamaze supports integrations with the following business systems and applications:

  • Slack
  • Shopify
  • MailChimp
  • Magento
  • GitHub
  • Bigcommerce
  • Zapier
  • Google Apps
  • HipChat
  • Instagram
  • SMS/MMS vis Clicksend and Twilo
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Reviewed By Nestor Gilbert
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