Best system when it comes to support services

What are the best aspects of this product?

We have tried a myriad of other platforms for helpdesk support before, but we are not satisfied with how they function. Re:amaze is unique among the rest because it provides everything we need for such purpose. It is very convenient, and our staff rave about the great user experience they have.

What aspects are problematic or could work better?

It doesn’t support some of the tools we use in the company such as Copper. Aside from such issue, this tool fits our helpdesk needs.

What specific problems in your company were solved by this product?

Our employees have great user experience with the tool. It also integrates well with Shopify, so we can use different tools on one dashboard. Its Recharge feature is terrific too.

Are you a current user of this product?

No