Efficiently provide support through mobile

What are the best aspects of this product?

Easy and fast to use for responding to customer queries through mobile. Yes, through this tool, we can respond to customers who need support using our mobile devices. This is regardless of where I’m at a given moment, and customers won’t notice that I’m not in the workplace. This is certainly a great help for boosting our communication for customer support services.

What aspects are problematic or could work better?

This helpdesk platform is really great, and we cannot point any problem using it. I hope this can address customer queries by its own, though. Just kidding.

What specific problems in your company were solved by this product?

This lets me easily respond to client concerns anytime and anywhere. This is surely a terrific solution for our IT support system.

Are you a current user of this product?

Yes