Establish stronger customer relationships with quality communication

What are the best aspects of this product?

I want to highlight the improvements we’ve got for communicating with clients through this tool, since it lets us address their issues efficiently. What’s more, it has templates that we can use for creating FAQs, which is great for instantly directing customers to the best answers for usual queries. And the platform also allows integration of our store and products, so we can easily see complete details on its dashboard.

What aspects are problematic or could work better?

Classifying messages in the chat system should be improved, such as adding labels or highlights with varying colors. Also, one should be careful about integrating other tools to the platform for better functionality, so it would work well according to intended purposes. This is because the platform itself lacks adaptability; thus, you should identify the feature or function to add.

What specific problems in your company were solved by this product?

Great solution for managing marketing campaigns, especially that it has helped us rake big results. Of course, it is helpful for our customer support system too. We can provide prepared answers or responses for common queries, such as simply providing the list of FAQs to customers on the line. On the other hand, we can also efficiently make specific answer to unique or complicated questions.

Are you a current user of this product?

Yes