Handles a few channels in one dependable dashboard

What are the best aspects of this product?

It lets us use and handle different communication channels in one platform. Then, we can display similar persona throughout all of such channels too. Meaning, it helps our brand appear organize for audience and customers.

What aspects are problematic or could work better?

We experience some difficulties when using built-in templates. They do not have hotkeys for smoother use. It cannot include the subject line in the template output as well. And there are some other problems we’ve encountered aside from these.

What specific problems in your company were solved by this product?

It is easier and smoother to talk with customers through this tool. This is great for making follow-ups when needed too.

Are you a current user of this product?

Yes