Helps us offer better support services

What are the best aspects of this product?

Re:amaze has a chat system that is flexible enough for us to communicate well with clients, and features reliable history for clarifying some points in a conversation. The platform also works well with other tools, such as for managing ads and sales as well as for data storage. This means we only need to use one dashboard to do multiple tasks and manage tons of information. Plus, its helpdesk support team is reliable enough, since they always help me solve technical problems quickly.

What aspects are problematic or could work better?

There are file formats that are not compatible to the chatting platform, which is quite a problem when we need to send such files to clients. Although, the user support guides me through some solutions, such as knowing what is the problem and what are the right file formats to use, it still causes some inconveniences to us.

What specific problems in your company were solved by this product?

Re:amaze is a big help in greatly improving our customer support services, since it has excellent ticket management and efficient chatting along with other features. This helps us communicate with them seamlessly, especially that the platform also helps in gathering as much details as possible. Thus, we can manage different customer concerns conveniently, regardless of those being about products, sales or other issues. In addition, it has a dependable history feature that keeps all sales info from customer and supplier communication lines, which is perfect for pushing up our income.

Are you a current user of this product?

Yes