High quality platform for chatting and emailing

What are the best aspects of this product?

This tool is very neat, and it helps us in sorting out a lot of items and messages. It has useful report system and alert too.

What aspects are problematic or could work better?

Downloading reports and emails that have accumulated over a month consumes too much time. Improving such download speed can do big changes to this tool.

What specific problems in your company were solved by this product?

We love this tool because it is useful for any customer support services we do. This includes technical support, as well as for some other customer queries. It handles sales inquiries as well.

Are you a current user of this product?

Yes