Huge time saver for our daily operations

What are the best aspects of this product?

This tool has drastically increased the response time of our customer service staff, and it helps them make efficient responses too. Plus, we can easily monitor and view our operations every day.

What aspects are problematic or could work better?

The tool cannot divide one email conversation into two threads. Other than this concern, it works great for our job. That is because the developers are doing great in boosting the platform regularly.

What specific problems in your company were solved by this product?

Terrific in helping us save working hours. We’ve conducted a try-run of this tool with six to eight customer service employees, and we’ve found it can save up to 1 or 2 hours of working time each day. Now, we have a few dozens of customer service staff, and we’ve eliminated Outlook for such purpose.

Are you a current user of this product?

Yes