Stellar in handling alerts and tickets

What are the best aspects of this product?

It features a great chatting platform that allows us to engage in highly flexible communications with clients. This helps us easily gather the most information even when minimizing the number of questions, which is great for all conversations to smoothly move forward.

What aspects are problematic or could work better?

Real-time chatting needs some improvements. We often find it becoming problematic from time to time.

What specific problems in your company were solved by this product?

Helpful for boosting our productivity, store accurate sales data, as well as for keeping queries from our clients. The work quality and speed of our helpdesk have drastically improved as well, primarily because they can complete different tasks when only using a single platform. And it also helps in significantly decreasing different operational costs, while letting us enjoy tons of advantages.

Are you a current user of this product?

No