Suitable for our customer support system

What are the best aspects of this product?

Smooth UI with great user experience especially that it makes replying to clients easier. It also allows me to create answers for frequently asked questions. Then, I can easily send the FAQs to clients who ask long but common queries.

What aspects are problematic or could work better?

The platform doesn’t have automatic replying features which could have been useful because we use it for four of our brands. As a solution, we manually create templates for every brand, which is quite a problematic and time consuming process.

What specific problems in your company were solved by this product?

It is great for speeding up the responses of our staff, and it helps us provide detailed and complete answers to queries too. This helps us save a lot of time from each ticket, so we can properly allocate time to other tasks.

Are you a current user of this product?

No