Support tool that is so powerful and convenient

What are the best aspects of this product?

A very convenient tool that handles different communication channels smoothly. It can handle emails, chatting, SMS and social media among other platforms. Thus, our team doesn’t experience difficulty in distributing workloads.

What aspects are problematic or could work better?

The note box is situated under the conversation box, thus it is easy to accidentally send a private note intended for co-workers. The notification alerts are difficult to notice as well, so it would be better to make it appear larger and with louder ring. It should not vanish without manual response too.

What specific problems in your company were solved by this product?

Big help for connecting with customers easily, especially that we’re using a combination of its chatting and emailing feature. It keeps everything neatly organized for us to work with.

Are you a current user of this product?

Yes