System that carries essential features for helpdesk operation

What are the best aspects of this product?

It has a helpful feature where we can put some notes and info that co-workers can check. They can easily view the notes, then make responses upon signing-in. The platform also allows us smoothly manage the tickets, and we can view recorded communications for verification purposes. Lastly, the platform can send alerts to our mobile phones, which is helpful for us to instantly respond to queries.

What aspects are problematic or could work better?

The chatting feature is quite sluggish, and it experiences frequent interruptions. I wish this would be improved on future updates, since this would surely boost our communication with clients a lot.

What specific problems in your company were solved by this product?

The platform has given us more channels for communicating with customers. This has greatly improved our communications with them and let us give more focus to each concern. It is easy to list down FAQs with their respective answers too, then give such copy to customers who ask a lot of common issues. Moreover, managing processes for orders are easier because the platform lets us check order details, customer conversation history, as well as any changes in each order. And since it also helps with sales tracking tasks, our company has seen improvements on related processes from using the tool.

Are you a current user of this product?

Yes