The helpdesk system solution we’ve been looking for

What are the best aspects of this product?

This is a big help for organizing our business in terms of communicating with people outside our company, such as customers and suppliers. It has a smooth UI, as well as it is capable of syncing a few social media platforms into one spot.

What aspects are problematic or could work better?

Its UI needs some improvements in terms of aesthetics. But in terms of functionality, I really can’t say anything negative.

What specific problems in your company were solved by this product?

It allows us to communicate with clients through chatting, which is a suitable solution we need for our company. It is great for significantly dropping the number of calls we need to handle in one day.

Are you a current user of this product?

Yes