What are the best aspects of this product?
Relenta allows you to manage all email communication with anyone your business communicates with.
What aspects are problematic or could work better?
Relenta is more text / word based than it is with images - I think on the surface some people will want more graphics. After using Relenta for a while I see why it is not more graphic based. Relenta emails get through because it is not relying heavily on graphics which get blocked more often that text based messages.
What features/services would you like to see in future versions of this product?
Relenta could do more to improve their API to make it more user friendly. It will work with Zapier.
What specific problems in your company were solved by this product?
The ability to group contacts by type of contact or by where they are in the sales process is a great feature - the feature I found the most useful is the ability to set up drip email marketing campaigns for different segments of my client base. The learning curve is easy and you do not need to hire a consultant to get started like a number of the other apps in this same space.
Are you a current user of this product?
Yes
What is your role with this product?
How long have you been using this product?
3-5 years
What is your company size?
11-50 Employees
What is your industry?
Financial Services
Did your company use a different software before this one?
Yes
What software did you use before?
zoho, salesforce, sugar
Why did you decide to change it?
Over the years I have tried a number of CRM applications -
Are you satisfied with the change?
Yes!
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2B
What was the cost of implementing this product?
zero implementation cost
What is your total annual cost for using this product?
$40 per user per month - $480 per year
How long is your contract with the vendor?
1 month
Did you get any discount for this product? How much?
no
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