User review
of RepairShopr
Very Disappointing
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Very poor
2out of 7
OVERALL IMPRESSION very poor
1out of 5
EASE OF USE very poor
1out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
Simple to import Sku's & initial set up
bulk imports are easy using CSV files
What aspects are problematic or could work better?
- sales team advised that Line Item tax would be available (Was a lie they cannot display line item tax)
-little to no integration
-Terrible service when requested for issue fix
-inventory system not to par
-minimal Automations
-No Triggers for basic tasks
What features/services would you like to see in future versions of this product?
Line item tax
What specific problems in your company were solved by this product?
None
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Airlines/Aviation
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
$5000
What is your total annual cost for using this product?
1500
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
NO
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management very poor
1
Customer Management ok
3
Task Management mediocre
2
Contract Management mediocre
2
Pricing Management mediocre
2
Email Marketing mediocre
2
Order Management mediocre
2
Campaign Management mediocre
2
Analytics
Reports mediocre
2
ROI Analytics very poor
1
Integrations
API very poor
1
Calendar & Contacts Sync very poor
1
Export & Import of Data very poor
1
Available Integrations very poor
1
Social Network Integration very poor
1
Customer Service
Call Center Tools very poor
1
Issue Tracking very poor
1
Support Portal mediocre
2
Knowledge Base Management mediocre
2
General Features
Collaboration Features mediocre
2
Dashboard mediocre
2
Overall Performance mediocre
2
Access & Role Management mediocre
2
Mobile Support very poor
1
Customization very poor
1
File Management very poor
1
Language Support very poor
1
Security ok
3
