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RepairShopr Review

RepairShopr
Our score: 9.1 User satisfaction: 100%

What is RepairShopr?

RepairShopr is an all-in-one CRM software designed for repair shops; and it consolidates marketing, point of sale, invoicing and estimating, and ticketing systems into a very comprehensive CRM platform. Described as a fast, responsive, and robust CRM software; RepairShopr is used by all types of repair shops and field service businesses. These repair shops and services include computer, cell phone, watch, jewelry automotive, electronics, electrical  musical instruments, scuba, bike, drone, shoe, HVAC, and MSP/IT.

As a very robust software, RepairShopr offers an all-in-one system; which aims to increase shop efficiency, build customer relationships, and promote business growth. In addition to its integration of POS, marketing, invoicing, and ticketing systems; it offers appointment, inventory, and web management capabilities.

 

Overview of RepairShopr Benefits

The ticketing system is regarded as the heart and soul of any repair shops. On this premise, RepairShopr provides a ticketing system that enables users to track their tickets and to keep their customers updated on the status of a repair work. This system ensures that the technician or staff will never miss out any important parts of a repair workflow.

The ticketing system of RepairShopr provides Ticket Progress Bars, which indicate what have been accomplished so  far for an open ticket. As an example, when there is a ticket created for a computer hardware repair and diagnosis has already been made; the Ticket Progress Bar for Diagnostic will turn to green, indicating that the diagnosis is completed.

The customer will be updated with the aid of notes/comments on diagnosis  saved in the ticket. Once the customer approves the recommended repair work plus its charges and fees, the technician then can start the work. When the work is done, the technician will send an invoice to the customer and, eventually,  the ticket will be closed as resolved .

Another feature of RepairShopr is its marketing functionality. The CRM software, as mentioned earlier, integrates a marketing system into its platform. This allows users to create campaigns, which content can be customized by the users themselves. Technicians will be able to send quick follow-up notes to customers, reminding them to keep in touch if issues will arise. Users can also create lists of customers, which they can target for sales and promotions.

RepairShopr also features a website management capability. It enables users to deploy wizards to their own website, which capture information related to  a customer’s  issue, such as the type of device he or she is using. Tickets can also be created right from their own website.

Overview of RepairShopr Features

  • Ticketing System
  • Marketing Tools
  • POS
  • Website Management
  • Customer Web Portal
  • Billing, Invoicing, and Estimating
  • Inventory Management
  • Customizable Intake Form
  • Field Service/Appointments
  • Leads Tracking
  • App Integrations & API

RepairShopr Position In Our Categories

Knowing that businesses have specific business-related requirements, it is only wise that they steer clear of selecting a one-size-fits-all, ”best” business application. Be that as it may, it would be hard to try to pinpoint such an app even among recognizable software products. The best thing to undertake would be to spell out the different chief functions that merit investigation such as important features, plans, technical skill aptitude of the users, company size, etc. Then, you must perform your research exhaustively. Browse through some RepairShopr reviews and look over the other applications in your list more closely. Such all-encompassing product investigation ensures you drop unfit apps and buy the system which provides all the benefits you require company requires for optimal results.

Position of RepairShopr in our main categories:

TOP 50

RepairShopr is one of the top 50 Business Process Management Software products

TOP 20

RepairShopr is one of the 20 CRM Software products

If you are interested in RepairShopr it might also be beneficial to investigate other subcategories of CRM Software collected in our database of SaaS software reviews.

Every company has different needs and requires a system that can be customized for their size, kind of employees and buyers, and the specific industry they are in. For these reasons, no system can proffer perfect functionality out-of-the-box. When you search a software system, first be sure what you want it for. Read some RepairShopr CRM Software reviews and ask yourself do you want basic features or do you need sophisticated features? Are there any industry-specific tools that you are searching for? Get the answers to these questions to help your search. There are plenty of elements that you need to consider and these include your budget, particular business requirements, your company size, integration requirements etc. Take your time, use a few free trials, and finally choose the system that provides all that you want to improve your firm competence and productivity.

How Much Does RepairShopr Cost?

RepairShopr Pricing Plans:

Free Trial

RepairShopr Hobbyist

Free

RepairShopr One-Man Army

$49.99/Month

RepairShopr Repair Shop

$99.99/Month

RepairShopr Big Chain

$99.99/Location/Month

RepairShopr offers four enterprise pricing plans, depending on the size of your repair shop and the specifications of your business. Check the details of each plan, and choose the one that works for you:

RepairShopr Hobbyist

  • Free
  • 25Tickets & Invoices/Month
  • OneLocation
  • 1 User Account
  • Outbound Emails
  • Field Jobs
  • Reports
  • Estimates
  • Customer Portal

RepairShopr One-Man Army

  • $49.99/Month
  • 75 Tickets & Invoices/Month
  • OneLocation
  • 1 User Account
  • Outbound Emails
  • Field Jobs
  • Reports
  • Estimates
  • Customer Portal
  • Marketr Automated Marketing
  • SMS Per Month
  • Snail Mail
  • Integrated Payments
  • Recurring Invoicing
  • Point of Sale
  • Time Clock
  • Job Timer
  • QuickBooks Integration
  • Leads
  • Website Integration
  • Cash Registers

RepairShopr  Repair Shop

  • $99.99/Month
  • Unlimited Tickets & Invoices / Month
  • One Location
  • 10 User Account
  • Outbound Emails
  • Field Jobs
  • Reports
  • Estimates
  • Customer Portal
  • Marketr Automated Marketing
  • SMS Per Month
  • Snail Mail
  • Integrated Payments
  • Recurring Invoicing
  • Point of Sale
  • Time Clock
  • Job Timer
  • QuickBooks Integration
  • Leads
  • Website Integration
  • Cash Registers

RepairShopr  Big Chain

  • $99.99/Location/Month
  • UnlimitedTickets & Invoices / Month
  • 2+Locations
  • 10 User Accounts Per Location
  • Outbound Emails
  • Field Jobs
  • Reports
  • Estimates
  • Customer Portal
  • Marketr Automated Marketing
  • SMS Per Month
  • Snail Mail
  • Integrated Payments
  • Recurring Invoicing
  • Point of Sale
  • Time Clock
  • Job Timer
  • QuickBooks Integration
  • Leads
  • Website Integration
  • Cash Registers

User Satisfaction

Positive Social Media Mentions 18
Negative Social Media Mentions 0

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and RepairShopr reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with RepairShopr. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular RepairShopr Alternatives

Top Competitors To RepairShopr By Price

Trending CRM Software Reviews

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RepairShopr Comparisons

RepairShopr user reviews

Very Disappointing

Read full review >
Anonymous Reviewer
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 18.04.2019 Company Size: 11-50 Employees Industry: Airlines/Aviation

What are RepairShopr pricing details?

RepairShopr Pricing Plans:

Free Trial

RepairShopr Hobbyist

Free

RepairShopr One-Man Army

$49.99/Month

RepairShopr Repair Shop

$99.99/Month

RepairShopr Big Chain

$99.99/Location/Month

RepairShopr offers four enterprise pricing plans, depending on the size of your repair shop and the specifications of your business. Check the details of each plan, and choose the one that works for you:

RepairShopr Hobbyist

  • Free
  • 25Tickets & Invoices/Month
  • OneLocation
  • 1 User Account
  • Outbound Emails
  • Field Jobs
  • Reports
  • Estimates
  • Customer Portal

RepairShopr One-Man Army

  • $49.99/Month
  • 75 Tickets & Invoices/Month
  • OneLocation
  • 1 User Account
  • Outbound Emails
  • Field Jobs
  • Reports
  • Estimates
  • Customer Portal
  • Marketr Automated Marketing
  • SMS Per Month
  • Snail Mail
  • Integrated Payments
  • Recurring Invoicing
  • Point of Sale
  • Time Clock
  • Job Timer
  • QuickBooks Integration
  • Leads
  • Website Integration
  • Cash Registers

RepairShopr  Repair Shop

  • $99.99/Month
  • Unlimited Tickets & Invoices / Month
  • One Location
  • 10 User Account
  • Outbound Emails
  • Field Jobs
  • Reports
  • Estimates
  • Customer Portal
  • Marketr Automated Marketing
  • SMS Per Month
  • Snail Mail
  • Integrated Payments
  • Recurring Invoicing
  • Point of Sale
  • Time Clock
  • Job Timer
  • QuickBooks Integration
  • Leads
  • Website Integration
  • Cash Registers

RepairShopr  Big Chain

  • $99.99/Location/Month
  • UnlimitedTickets & Invoices / Month
  • 2+Locations
  • 10 User Accounts Per Location
  • Outbound Emails
  • Field Jobs
  • Reports
  • Estimates
  • Customer Portal
  • Marketr Automated Marketing
  • SMS Per Month
  • Snail Mail
  • Integrated Payments
  • Recurring Invoicing
  • Point of Sale
  • Time Clock
  • Job Timer
  • QuickBooks Integration
  • Leads
  • Website Integration
  • Cash Registers

What integrations are available for RepairShopr?

RepairShopr supports the following integrations:

  • Recur
  • ninja MSP
  • mobile defenders
  • WATCHMAN
  • DOMO
  • vantiv
  • Quickbooks
  • Xero
  • zapier
  • flowroute
  • REPAIRTECH
  • Kabuto
  • IFIXIT
  • SCREENCONNECT
  • CloudBerry Lab
  • sourcely
  • WooCommerce
  • MailChimp
  • MAXfocus
  • ConnectWise Importer
  • Office365
  • Wikipedia
  • Formstack
  • toggl
  • Teamviewer
  • Slack
  • Clicaktell
  • Dropbox
  • PayPal
  • Square
  • Authorize.net gateway
  • Stripe.com
  • Google Calendar
  • Chrome and Google Cloud Print
  • USPS

RepairShopr average rating:

Average score
1.3/5 (1 user reviews)
1/5

Overall impression

2/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Anonymous Reviewer

PROS: Simple to import Sku's & initial set up bulk imports are easy using CSV files

CONS: - sales team advised that Line Item tax would be available (Was a lie they cannot display line item tax) -little to no integration -Terrible service when requested for issue fix -inventory system not to par -minimal Automations -No Triggers for basic tasks

Reviewed 12 months ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: Simple to import Sku's & initial set up bulk imports are easy using CSV files

CONS: - sales team advised that Line Item tax would be available (Was a lie they cannot display line item tax) -little to no integration -Terrible service when requested for issue fix -inventory system not to par -minimal Automations -No Triggers for basic tasks

Reviewed 12 months ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
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  • Most negative

Very Disappointing

Read full review >
Anonymous Reviewer
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 18.04.2019 Company Size: 11-50 Employees Industry: Airlines/Aviation

PROS: Simple to import Sku's & initial set up bulk imports are easy using CSV files

CONS: - sales team advised that Line Item tax would be available (Was a lie they cannot display line item tax) -little to no integration -Terrible service when requested for issue fix -inventory system not to par -minimal Automations -No Triggers for basic tasks

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Reviewed By Louie Andre
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