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User review of Reply

Great email automation solution

- by Casey

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

This is great product for presenting our products to those businesses that might be interested. It’s is easy to use. I love the Zapier integration, the composing email option is great because it helps us to feel like writing actual email. Its campaign stats is helpful for running our campaigns. It offers A/B testing as well. I love the fact that it allows me to send email from various email accounts. It has easy integration with email accounts. I love its customer support team, they are always ready to help.

What aspects are problematic or could work better?

I don’t like that the program doesn’t track replies form forwarded emails. Also, dealing with un-matched auto-replies can be really frustrating, because campaign stats would be incorrect without clicks. In addition, I don’t like the email thread design because it is too minimal. And the categorization of the emails is hidden. Also, when it comes to importing contacts via CSV is complicated because it requires matching columns to reply fields for each import. They could improve the A/B testing as well.

What specific problems in your company were solved by this product?

It helps us to be more visible to businesses who might be interested in our products. It makes the whole process easy and we can easily get into a conversation with some potential clients.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Internet

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.