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Reply REVIEW

Sales Automation Software

12 user reviews
USER SATISFACTION 96%
OUR SCORE 8.5

What is Reply?

Reply is a sales automation and lead management platform rolled into one. This cloud-based software provides the sales team with an armada of tools and features designed to help them generate more leads, nurture their leads efficiently, attract and engage more customers, and drive more sales. Powerful features include email automation, contact management, direct calls, and more.

With Reply, small and medium businesses have a comprehensive selection of capabilities that enable them to communicate clearly and effectively with their leads and improve their inbound deals. The software enables users to put their outbound sales efforts on autopilot, allowing them to focus on scaling their sales and enhance their revenue while being able to reach and engage leads and potential customers.

Aside from lead management and sales automation, Reply comes with an impressive array of staffing and recruiting tools to help users discover promising employees, get them onboard, and boost their roster to further improve their sales efforts and increase their potential for success.

Overview of Reply Benefits

Better and Successful Email Outreach

Reply helps businesses save time and money and increases the efficiency of their email outreach. It makes it easier to find new prospects from within the platform and connecting with them in no time. The contact management features provide all the tools required to create and manage targeted contacts.

Email automation features, which are also the focal point of the platform, automate email outreach workflows while email validation ensures that right emails are being sent to the right addresses. Reply also allows connecting to the clients using a VoIP system and makes it faster and cheaper to communicate with them.

Monitor and Analyze Campaigns Effectively

The tracking and monitoring features of the software help manage campaigns more effectively and track delivery, open, click and response rates. A/B testing of subjects and email-bodies on a regular basis help improve the outcomes of campaigns, while detailed analytics play an important role in figuring out what’s really working. The quick menu allows calling or sending messages in one click, while the 360-degree contact view allows tracking of contact activity, messages, and running campaigns. The in-depth and detailed campaign statistics put businesses ahead of the competition and help them make necessary adjustments before it’s too late.

Integrations with other software add a lot more value to the package, while the system can also be seamlessly connected to various email servers, including Gmail, Microsoft Exchange, and Outlook. Team collaboration features result in better performance management and allow sharing email templates, contact lists and more with team members. Reply can be used for different business purposes, including inbound and outbound sales, account management, HR and recruiting, fundraising and business management.

Overview of Reply Features

  • Email automation and validation
  • Campaign Wizard
  • Contacts Management
  • Intelligent reply detection
  • Automatic sorting
  • Detailed analytics, A/B testing
  • Lead generation
  • Direct calls
  • 360° Contact View
  • Team collaboration
  • Tracking and analytics
  • Targeted lists
  • Custom delays
  • Email personalization and templates
  • Performance tracking
  • Email scheduling

What Problems Will Reply Solve?

Reply is developed to automate and scale personal outreach, its main use cases are:

1) Inbound sales

Reply allows users to engage inbound leads (trial users, demo requests, content downloads), automate personal outreach at each stage of sales communication, and stay focused on closing deals while Reply is sending emails on behalf of a user.

2) Outbound sales

Reply allows users to accelerate outbound sales while keeping emails feeling warm and personal, automate and scale sales prospecting campaigns, get early-stage product feedback from potential customers and influencers, and monitor the performance of the sales team and track results.

3) Staffing & recruiting

Reply allows its users to reach out to potential employees at scale with a human touch, engage with the entire candidate base to stay top of mind, and analyze campaign steps to improve results.

Awards & Quality Certificates

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Reply Position In Our Categories

Position of Reply in our main categories:

200

Reply is one of the top 200 Marketing Softwareproducts

Top
100

Reply is one of the 100 Sales Softwareproducts

200

Reply is one of the 200
Marketing Software products

100

Reply is one of the 100
Sales Software products


Reply is also listed in the following subcategories:

Category:Position:Category:Position:
Email Marketing Software#42 Marketing Automation Software#48
Sales Automation Software#22
Category:Position:
Email Marketing Software#42
Marketing Automation Software#48
Sales Automation Software#22

Each organization has different wants and needs a system that can be customized for their size, kind of employees and clients, and the particular industry they are in. For these reasons, no software can offer perfect tools off-the-shelf. When you try to find a software product, first be sure what you require it for. Read some Reply reviews and ask yourself do you desire basic functionality or do you require advanced functionality? Are there any industry-specific functionalities that you are looking for? Obtain the answers to these questions to help your search. There are lots of elements that you need to reflect on and these include your finances, particular business wants, your company size, integration needs etc. Take your time, use a few free trials, and finally choose the platform that offers all that you need to boost your organization effectiveness and productivity.

How Much Does Reply Cost?

Reply Pricing Plans:
Free trial
Small Teams
$200/month
Scaling sales
$300/month
Predictable revenue
$500/month
Individual
starts at $50/user/month or $40/user/month (Annual Billing)
Market Leader
Contact Vendor

Reply offers the following basic and enterprise pricing options:

Business Plans

Small Teams – $200/month

  • 3 user licenses included for 3 members
  • $70 per additional user
  • Contact 30,000 people per month
  • Team Edition
  • All features included

Scaling Sales – $300/month

  • 5 user licenses included
  • $60 per additional user
  • 10K email validations included
  • Team Edition
  • All features included

Predictable Revenue – $500/month

  • 10 user licenses included
  • $50 per additional user
  • 20K email validations included
  • Team Edition
  • All features included

Individual Plan – starts at $50/user/month or $40/user/month (Annual Billing)

  • starts at 200 contacts per month

Market Leader – Custom Enterprise Pricing

User Satisfaction

We realize that when you make a decision to buy Sales Automation Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Reply reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Reply. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

181

NEGATIVE SOCIAL MENTIONS

8

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Technical details

Devices Supported
  • Web-based
Language Support
  • English
  • Spanish
Pricing Model
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are Reply pricing details?

Reply Pricing Plans:
Free trial
Small Teams
$200/month
Scaling sales
$300/month
Predictable revenue
$500/month
Individual
starts at $50/user/month or $40/user/month (Annual Billing)
Market Leader
Contact Vendor

Reply offers the following basic and enterprise pricing options:

Business Plans

Small Teams – $200/month

  • 3 user licenses included for 3 members
  • $70 per additional user
  • Contact 30,000 people per month
  • Team Edition
  • All features included

Scaling Sales – $300/month

  • 5 user licenses included
  • $60 per additional user
  • 10K email validations included
  • Team Edition
  • All features included

Predictable Revenue – $500/month

  • 10 user licenses included
  • $50 per additional user
  • 20K email validations included
  • Team Edition
  • All features included

Individual Plan – starts at $50/user/month or $40/user/month (Annual Billing)

  • starts at 200 contacts per month

Market Leader – Custom Enterprise Pricing

What integrations are available for Reply?

Reply integrates with the following business systems and applications:

  • Salesforce
  • Pipedrive
  • Copper crm
  • Base CRM
  • Close.io
  • Slack
  • Bullhorn CRM
  • Prospectify
  • Nutshell CRM
  • Insighty
  • Workable
  • Zapier

User reviews


User reviews in total: 12

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The most favorable review

Leonard

7 months ago


Pros: I have done lot of cold email campaigns on other platforms. I have to say that Replay.io is modern and with intuitive UI. It provides lot of options and it doesn’t leave anything up to chance. You can test everything with its A/B testing option. It releases frequent improvements from the developers.

Cons: Sometimes the speed of loading the site can be slow. Also, clicking on some buttons doesn’t really works. But, I think this is Chrome issue because the loads are great on my mobile.

The least favorable review

Casey

1 year ago


Pros: This is great product for presenting our products to those businesses that might be interested. It’s is easy to use. I love the Zapier integration, the composing email option is great because it helps us to feel like writing actual email. Its campaign stats is helpful for running our campaigns. It offers A/B testing as well. I love the fact that it allows me to send email from various email accounts. It has easy integration with email accounts. I love its customer support team, they are always ready to help.

Cons: I don’t like that the program doesn’t track replies form forwarded emails. Also, dealing with un-matched auto-replies can be really frustrating, because campaign stats would be incorrect without clicks. In addition, I don’t like the email thread design because it is too minimal. And the categorization of the emails is hidden. Also, when it comes to importing contacts via CSV is complicated because it requires matching columns to reply fields for each import. They could improve the A/B testing as well.

Published 7 months ago
Verified
user
I have done lot of cold email campaigns on other platforms. I have to say that Replay.io is modern and with intuitive UI. It provides lot of options and it doesn’t...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
Replay is easy to use and it helps us to achieve out emailing goals. It is intuitive in categorizing email responses and it provides me with reporting for stats on a...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
We have tried other automated solutions before we find Replay.io. Our decision for using this software was because of its price and the fact that this tool offers great...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
Reply.io is easy to set up and helps us to create our campaigns easily. All we have to do is to set up our email address for launching emails via this product, we are...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
We have tried other marketing email automation products, thankfully we have found Replay.io. It has great support and you are allowed to have direct conversation with its...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
I remember the old days of using Office Mail Merge, where we had to compile an excel sheet, to write a word doc and to


What do you think about this review? Great Poor
Published 1 year ago
Verified
user
This is great product for presenting our products to those businesses that might be interested. It’s is easy to use. I love the Zapier integration, the composing email...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
Replay has user friendly platform so you can easily qualify and re-qualify prospects and marketing leads. It is helpful tool for my sales success, it provides me with...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
Replay.io is easy to use, it has intuitive interface and great flow. Whenever I have some questions or troubles its support team answered my question within 10min. I have...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
This software does the job. It’s understandable, intuitive and affordable solution. We have been looking for other options but our decision went to Replay. Its support...



What do you think about this review? Great Poor

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