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Reply Review

Reply
Our score: 8.5 User satisfaction: 96%

What is Reply?

Reply is a sales automation and lead management platform rolled into one. This cloud-based software provides the sales team with an armada of tools and features designed to help them generate more leads, nurture their leads efficiently, attract and engage more customers, and drive more sales. Powerful features include email automation, contact management, direct calls, and more.

With Reply, small and medium businesses have a comprehensive selection of capabilities that enable them to communicate clearly and effectively with their leads and improve their inbound deals. The software enables users to put their outbound sales efforts on autopilot, allowing them to focus on scaling their sales and enhance their revenue while being able to reach and engage leads and potential customers.

Aside from lead management and sales automation, Reply comes with an impressive array of staffing and recruiting tools to help users discover promising employees, get them onboard, and boost their roster to further improve their sales efforts and increase their potential for success.

Overview of Reply Benefits

Better and Successful Email Outreach

Reply helps businesses save time and money and increases the efficiency of their email outreach. It makes it easier to find new prospects from within the platform and connecting with them in no time. The contact management features provide all the tools required to create and manage targeted contacts.

Email automation features, which are also the focal point of the platform, automate email outreach workflows while email validation ensures that right emails are being sent to the right addresses. Reply also allows connecting to the clients using a VoIP system and makes it faster and cheaper to communicate with them.

Monitor and Analyze Campaigns Effectively

The tracking and monitoring features of the software help manage campaigns more effectively and track delivery, open, click and response rates. A/B testing of subjects and email-bodies on a regular basis help improve the outcomes of campaigns, while detailed analytics play an important role in figuring out what’s really working. The quick menu allows calling or sending messages in one click, while the 360-degree contact view allows tracking of contact activity, messages, and running campaigns. The in-depth and detailed campaign statistics put businesses ahead of the competition and help them make necessary adjustments before it’s too late.

Integrations with other software add a lot more value to the package, while the system can also be seamlessly connected to various email servers, including Gmail, Microsoft Exchange, and Outlook. Team collaboration features result in better performance management and allow sharing email templates, contact lists and more with team members. Reply can be used for different business purposes, including inbound and outbound sales, account management, HR and recruiting, fundraising and business management.

Overview of Reply Features

  • Email automation and validation
  • Campaign Wizard
  • Contacts Management
  • Intelligent reply detection
  • Automatic sorting
  • Detailed analytics, A/B testing
  • Lead generation
  • Direct calls
  • 360° Contact View
  • Team collaboration
  • Tracking and analytics
  • Targeted lists
  • Custom delays
  • Email personalization and templates
  • Performance tracking
  • Email scheduling

What Problems Will Reply Solve?

Reply is developed to automate and scale personal outreach, its main use cases are:

1) Inbound sales

Reply allows users to engage inbound leads (trial users, demo requests, content downloads), automate personal outreach at each stage of sales communication, and stay focused on closing deals while Reply is sending emails on behalf of a user.

2) Outbound sales

Reply allows users to accelerate outbound sales while keeping emails feeling warm and personal, automate and scale sales prospecting campaigns, get early-stage product feedback from potential customers and influencers, and monitor the performance of the sales team and track results.

3) Staffing & recruiting

Reply allows its users to reach out to potential employees at scale with a human touch, engage with the entire candidate base to stay top of mind, and analyze campaign steps to improve results.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Reply Position In Our Categories

Knowing that businesses have unique business-related requirements, it is only prudent they abstain from picking a one-size-fits-all, “perfect” system. Still, it is almost impossible to try to come across such application even among popular software products.
The best step to undertake is to take note of the different significant factors that demand examination including crucial features, packages, technical skill aptitude of staff members, business size, etc. After which, you should conduct your research exhaustively. Go over some of these Reply evaluations and explore each of the software systems in your list in detail. Such comprehensive research makes sure you take out unfit software products and buy the system that provides all the benefits you require business requires for success.

Position of Reply in our main categories:

TOP 200

Reply is one of the top 200 Marketing Software products

TOP 100

Reply is one of the 100 Sales Software products

Reply is also listed in the following subcategories:

Every enterprise has different requirements and requires a software that can be personalized for their size, kind of staff members and buyers, and the particular industry they are in. For these reasons, no software can proffer perfect tools off-the-shelf. When you search a software product, first be sure what you need it for. Read some Reply Sales Automation Software reviews and ask yourself do you desire basic features or do you require advanced functionality? Are there any industry-specific functionalities that you are seeking? Get the answers to these queries to help your search. There are plenty of elements that you need to mull over and these include your budget, specific business requirements, your company size, integration requirements etc. Take your time, try out a few free trials, and finally choose the system that offers all that you want to boost your company competence and productivity.

How Much Does Reply Cost?

Reply Pricing Plans:

Free Trial

Small Teams

$200/month

Scaling sales

$300/month

Predictable revenue

$500/month

Individual

starts at $50/user/month or $40/user/month (Annual Billing)

Market Leader

Contact Vendor

Reply offers the following basic and enterprise pricing options:

Business Plans

Small Teams – $200/month

  • 3 user licenses included for 3 members
  • $70 per additional user
  • Contact 30,000 people per month
  • Team Edition
  • All features included

Scaling Sales – $300/month

  • 5 user licenses included
  • $60 per additional user
  • 10K email validations included
  • Team Edition
  • All features included

Predictable Revenue – $500/month

  • 10 user licenses included
  • $50 per additional user
  • 20K email validations included
  • Team Edition
  • All features included

Individual Plan – starts at $50/user/month or $40/user/month (Annual Billing)

  • starts at 200 contacts per month

Market Leader – Custom Enterprise Pricing

User Satisfaction

Positive Social Media Mentions 181
Negative Social Media Mentions 8

We realize that when you make a decision to buy Sales Automation Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Reply reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Reply. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Screenshots

Technical details

Devices Supported

  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • Spanish

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Reply Comparisons

Reply user reviews

Replay.io is one of the best email automation products

Read full review >
Leonard
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.10.2018 Company Size: 11-50 Employees Industry: Marketing and Advertising

Great product and great customer service

Read full review >
Tamara
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.09.2018 Company Size: 1-10 Employees Industry: Music

Simple, affordable and easy to use. Give it a try

Read full review >
Lana
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.09.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

It helps you to increase your email campaign success

Read full review >
Leigh
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.04.2018 Company Size: 11-50 Employees Industry: Internet

Great tool, I recommend it

Read full review >
Jessica
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.03.2018 Company Size: 11-50 Employees Industry: Information Technology and Services

What are Reply pricing details?

Reply Pricing Plans:

Free Trial

Small Teams

$200/month

Scaling sales

$300/month

Predictable revenue

$500/month

Individual

starts at $50/user/month or $40/user/month (Annual Billing)

Market Leader

Contact Vendor

Reply offers the following basic and enterprise pricing options:

Business Plans

Small Teams – $200/month

  • 3 user licenses included for 3 members
  • $70 per additional user
  • Contact 30,000 people per month
  • Team Edition
  • All features included

Scaling Sales – $300/month

  • 5 user licenses included
  • $60 per additional user
  • 10K email validations included
  • Team Edition
  • All features included

Predictable Revenue – $500/month

  • 10 user licenses included
  • $50 per additional user
  • 20K email validations included
  • Team Edition
  • All features included

Individual Plan – starts at $50/user/month or $40/user/month (Annual Billing)

  • starts at 200 contacts per month

Market Leader – Custom Enterprise Pricing

What integrations are available for Reply?

Reply integrates with the following business systems and applications:

  • Salesforce
  • Pipedrive
  • Copper crm
  • Base CRM
  • Close.io
  • Slack
  • Bullhorn CRM
  • Prospectify
  • Nutshell CRM
  • Insighty
  • Workable
  • Zapier

Reply average rating:

Average score
5/5 (12 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Jana

PROS: I remember the old days of using Office Mail Merge, where we had to compile an excel sheet, to write a word doc and to connect on Outlook. We had to do this on a daily basis. We didn’t have tracking options and we often forget about the reporting.

CONS: What I don’t like is that you are new product and I haven’t meet you in times I needed you most. I have few suggestions: Fro e.g. they could change “if not responded” into “if not opened” or other solutions.

Reviewed 2 years ago

Read full review >

The least favorable review

Casey

PROS: This is great product for presenting our products to those businesses that might be interested. It’s is easy to use. I love the Zapier integration, the composing email option is great because it helps us to feel like writing actual email. Its campaign stats is helpful for running our campaigns. It offers A/B testing as well. I love the fact that it allows me to send email from various email accounts. It has easy integration with email accounts. I love its customer support team, they are always ready to help.

CONS: I don’t like that the program doesn’t track replies form forwarded emails. Also, dealing with un-matched auto-replies can be really frustrating, because campaign stats would be incorrect without clicks. In addition, I don’t like the email thread design because it is too minimal. And the categorization of the emails is hidden. Also, when it comes to importing contacts via CSV is complicated because it requires matching columns to reply fields for each import. They could improve the A/B testing as well.

Reviewed 2 years ago

Read full review >

More reviews from 12 actual users:

Sort by:

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  • Latest
  • Most useful
  • Most positive
  • Most negative

Replay.io is one of the best email automation products

Read full review >
Leonard
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.10.2018 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: I have done lot of cold email campaigns on other platforms. I have to say that Replay.io is modern and with intuitive UI. It provides lot of options and it doesn’t leave anything up to chance. You can test everything with its A/B testing option. It releases frequent improvements from the developers.

CONS: Sometimes the speed of loading the site can be slow. Also, clicking on some buttons doesn’t really works. But, I think this is Chrome issue because the loads are great on my mobile.

What do you think about this review? Great Poor

Great product and great customer service

Read full review >
Tamara
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.09.2018 Company Size: 1-10 Employees Industry: Music

PROS: Replay is easy to use and it helps us to achieve out emailing goals. It is intuitive in categorizing email responses and it provides me with reporting for stats on a weekly basis. Its customer service is one of the best. Whenever I have some issue or questions they answer immediately. I like that you can reach them on Skype, screen share and etc. They use everything in order to help you.

CONS: There is no option to select someone as “Replied” manually in case they didn’t receive and email via Replay, I don’t like that I have to mark them as “Opted Out” in case they call us directly. In addition, it would be great if there are more formatting options for its email templates.

What do you think about this review? Great Poor

Simple, affordable and easy to use. Give it a try

Read full review >
Lana
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.09.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: We have tried other automated solutions before we find Replay.io. Our decision for using this software was because of its price and the fact that this tool offers great features that we really need, such as: basic reporting, A/B testing, automated bumps, automated removals from the drip campaigns and etc. But what I like most about this tool is its support team, they always provide friendly service, they always ask us how we feel about the product and the results from it.

CONS: The reporting could be better, it is still manual for us in order to receive some meaningful insight into the process of every campaign.

What do you think about this review? Great Poor

It helps you to increase your email campaign success

Read full review >
Leigh
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.04.2018 Company Size: 11-50 Employees Industry: Internet

PROS: Reply.io is easy to set up and helps us to create our campaigns easily. All we have to do is to set up our email address for launching emails via this product, we are able to set up our campaigns and to add people on that campaigns. I cannot really express how much I’m satisfied from its customer service, they are responsive and always ready to help.

CONS: I had some issues when setting up my Gmail account in order to set up my replay account. Thankfully the issue was fixed quickly. Once you set up your email account, you won’t face any kind of issues. Also, I don’t like that the email campaign reports provide us with basic numbers such as replay rates, open rates and so on. I would like to see built-in link tracking. In addition, you have to add own contacts by lead generation software or manual lead gathering.

What do you think about this review? Great Poor

Great tool, I recommend it

Read full review >
Jessica
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.03.2018 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: We have tried other marketing email automation products, thankfully we have found Replay.io. It has great support and you are allowed to have direct conversation with its team on their roadmap, they are always responsive and ready to help. They helped us in tracking some issues that we have experienced with our software. We have found a product that would help us to grow and to do great job.

CONS: In the beginning we have faced some issues. It lacked strong integration with Salesforce, but the latest release has come with what we were asking for. Also, we are using Outlook and these two products work separately, they are not integrated.

What do you think about this review? Great Poor

I highly recommend this time-saving product

Read full review >
Jana
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.03.2018 Company Size: 11-50 Employees Industry: Biotechnology

PROS: I remember the old days of using Office Mail Merge, where we had to compile an excel sheet, to write a word doc and to connect on Outlook. We had to do this on a daily basis. We didn’t have tracking options and we often forget about the reporting.

CONS: What I don’t like is that you are new product and I haven’t meet you in times I needed you most. I have few suggestions: Fro e.g. they could change “if not responded” into “if not opened” or other solutions.

What do you think about this review? Great Poor

Great email automation solution

Read full review >
Casey
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 24.02.2018 Company Size: 1-10 Employees Industry: Internet

PROS: This is great product for presenting our products to those businesses that might be interested. It’s is easy to use. I love the Zapier integration, the composing email option is great because it helps us to feel like writing actual email. Its campaign stats is helpful for running our campaigns. It offers A/B testing as well. I love the fact that it allows me to send email from various email accounts. It has easy integration with email accounts. I love its customer support team, they are always ready to help.

CONS: I don’t like that the program doesn’t track replies form forwarded emails. Also, dealing with un-matched auto-replies can be really frustrating, because campaign stats would be incorrect without clicks. In addition, I don’t like the email thread design because it is too minimal. And the categorization of the emails is hidden. Also, when it comes to importing contacts via CSV is complicated because it requires matching columns to reply fields for each import. They could improve the A/B testing as well.

What do you think about this review? Great Poor

I’m really satisfied with Reply

Read full review >
Glen
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.02.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: Replay has user friendly platform so you can easily qualify and re-qualify prospects and marketing leads. It is helpful tool for my sales success, it provides me with more time to interact with my customers. With Replay.io you can create consistent, measurable and repeatable emails to both your current and potential customers. This tool helps me to step in and to continue the presentation/interaction if there is real opportunity or to know when someone is not interested.

CONS: In the beginning I wasn’t so confident in launching campaigns, but thankfully I have received great support from Replay’s team. Even though the product is great there is still room for improvements, especially with the integration with Salesforce. Also, it lacks some documentation, at the beginning I had faced some issues with the documentation but the support team has fixed the problem immediately.

What do you think about this review? Great Poor

Replay.io is wonderful tool for email sales processes

Read full review >
Renee
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.01.2018 Company Size: 11-50 Employees Industry: Computer Software

PROS: Replay.io is easy to use, it has intuitive interface and great flow. Whenever I have some questions or troubles its support team answered my question within 10min. I have a feeling that this product is made for our own success, they do whatever it takes in order to meet our needs and to achieve our goals. Learning curve is understandable and great.

CONS: There is a need of some features. I need a notification when I upload contacts and to know why some of them are skipped.

What do you think about this review? Great Poor

Great platform for automated email campaigns

Read full review >
Myron
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.01.2018 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: This software does the job. It’s understandable, intuitive and affordable solution. We have been looking for other options but our decision went to Replay. Its support team is one of the best, whenever we have some troubles we get an answer within 20 minutes or less. I like how simple this tool is, its learning curve lasts 2 minutes. I like the A/B testing option. There is Zapier integration and this is exactly what we need in order to connect the Replay with our back-end.

CONS: The reporting needs some improvements. The high level reports are great. Also, when I view single contact I cannot see the user’s history. Also, the responsiveness gets slow, but I believe they grow fast. Additionally, sometimes I have to wait for 30sec for the system’ response when I want to track reports, but when I want to edit the reports or to use the system daily there is no problem with the speed.

What do you think about this review? Great Poor

I recommend this email automation tool to everyone

Read full review >
Grace
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.12.2017 Company Size: 11-50 Employees Industry: Health, Wellness and Fitness

PROS: The software is great but we always have some questions or running into minor issues that require immediate response. The support team is highly responsive, and always willing to help us with whatever we need. They always release something new, new design, streamlining, new useful features and many other things.

CONS: I cannot say that there is something to dislike about this software.

What do you think about this review? Great Poor

Replay.io is affordable and wonderful email automation solution

Read full review >
Shelia
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.12.2017 Company Size: 1-10 Employees Industry: Information Technology and Services

PROS: I’m using this software to send out drip campaigns in order to generate qualified leads. I like the A/B testing when sending automated email based on my client’s reactions. We are able to keep the “human element” when creating emails from individual email accounts and to keep track of clients’ responses. Its customer support is great and I can tell that they really care about their customers.

CONS: I had some troubles with copying templates and sharing them across the campaigns, but I started to create workarounds in order to manage them.

What do you think about this review? Great Poor
Reviewed By Nestor Gilbert
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