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User review of Reply

Great tool, I recommend it

- by Jessica

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

We have tried other marketing email automation products, thankfully we have found Replay.io. It has great support and you are allowed to have direct conversation with its team on their roadmap, they are always responsive and ready to help. They helped us in tracking some issues that we have experienced with our software. We have found a product that would help us to grow and to do great job.

What aspects are problematic or could work better?

In the beginning we have faced some issues. It lacked strong integration with Salesforce, but the latest release has come with what we were asking for. Also, we are using Outlook and these two products work separately, they are not integrated.

What specific problems in your company were solved by this product?

Replay.io helps us to make sales operations and for launching our campaign toward Series A. It is effective tool when it comes to producing quality environment and experience for our staff and it allows us to shift email campaign strategies.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I made the decision to purchase it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.