What are the best aspects of this product?
Reply.io is easy to set up and helps us to create our campaigns easily. All we have to do is to set up our email address for launching emails via this product, we are able to set up our campaigns and to add people on that campaigns. I cannot really express how much I’m satisfied from its customer service, they are responsive and always ready to help.
What aspects are problematic or could work better?
I had some issues when setting up my Gmail account in order to set up my replay account. Thankfully the issue was fixed quickly. Once you set up your email account, you won’t face any kind of issues. Also, I don’t like that the email campaign reports provide us with basic numbers such as replay rates, open rates and so on. I would like to see built-in link tracking. In addition, you have to add own contacts by lead generation software or manual lead gathering.
What specific problems in your company were solved by this product?
This product saves us lot of time. It allows us to create wonderful templates and use them for our campaigns for A/B testing, we are able to add people to the campaign and keep track of the campaign data. I have used various email campaigns in order to test replay and open rates.
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