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User review of Reputology

Great tool for monitoring feedback

- by Penny

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Great tool for small-sized businesses, it keeps you on top of the reviews you are receiving on sites like Google, Foursquare, Yelp and many others. This is great solution that helps us to provide great customer service and to address issues in less time. It allows us to respond to every kind of review whether it is negative or positive one.

What aspects are problematic or could work better?

I cannot find anything to dislike. I wish this program is free but I also understand a need for profit.

What specific problems in your company were solved by this product?

Reputology helps us to track and address negative reviews, to respond to those who are not satisfied and to improve the business. When we get a review whether positive or negative we share it with other team members so they can find a way to improve something. We are able to award those who are doing great job and help other employees to become better.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Higher Education

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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