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Reputology Review

Reputology
Our score: 7.0 User satisfaction: N/A

What is Reputology?

Reputology is a tool developed to help businesses, particularly those with multiple locations, monitor customer reviews, gather feedback, and other commentaries in order to improve their products and services. Reputology is integrated with social listening and monitoring tools and customer engagement functionalities to help them stay on top what their customers are saying and determine the root causes of positive feedback as well as complaints.

Ideal for brick and mortar businesses, Reputology enables users to monitor business reviews published in many leading review sites and socual media channels including Yelp, Google, Facebook reviews & more. Reputology is a [erfect partner for any business that needs to monitor reviews for multiple locations, such as hotel, restaurant, retail, government, health/medical and more.

Overview of Reputology Benefits

Reputology enables businesses to really dig into the minds of their customers and gain insight on how they can further improve their products and services and define the areas they need to address immediately. The system is built with powerful features that help in monitoring various channels where customer feedback is rich – review sites, surveys, comment cards, etc.

With Reputology, businesses have a platform that enables them to track very popular channels or websites where customer feedback, complaints, and comments are published: review sites, surveys, comment cards, etc. Reputology has the tools to allow businesses to handle any customer with a negative experience. With an effective recovery, users not only save their business by helping a disgruntled client attain a more positive experience, but also turn them into your biggest advocates and brand influencers.

Not all customers can be pleased. But with Reputology, businesses can quickly address customers with negative experience and effectively convert them into loyal brand advocates and ambassadors. With Reputology’s tools, users can effectively filter the causes of a customer’s pleasant experience or complaint and quickly spot the opportunities to turn them into more profitable and meaningful touch points.

Perhaps the most important feature of Reputology is that it helps business identify the root causes for customer compliments and complaints and use those discoveries to make meaningful, long-term changes.

Overview of Reputology Features

  • Social Monitoring and Listening
  • Fast Customer Engagements
  • Opportunity Finder
  • Review Monitoring
  • Customer Feedback
  • Text Analytics

Reputology Position In Our Categories

Because businesses have distinct business-related requirements, it is logical that they abstain from subscribing to a one-size-fits-all, ideal system. Still, it would be almost impossible to try to come across such application even among recognizable software solutions. The rational step to do would be to set down the varied important functions that demand examination like major features, price terms, skill capability of staff, business size, etc. After which, you must follow through the research exhaustively. Browse over some Reputology evaluations and check out the other software programs in your list more closely. Such all-encompassing research makes sure you avoid ill-fitting apps and select the one that includes all the tools you require business requires for optimal results.

Position of Reputology in our main categories:

TOP 500

Reputology is one of the top 500 CRM Software products

TOP 500

Reputology is one of the 500 Marketing Software products

TOP 50

Reputology is one of the top 50 Reputation Management Software products

TOP 100

Reputology is one of the 100 Survey Software products

Reputology is also listed in the following subcategories:

Companies have diverse needs and requirements and no software application can be ideal in such a situation. It is pointless to try to find an ideal off-the-shelf software system that fulfills all your business requirements. The wise thing to do would be to customize the application for your special needs, worker skill levels, budget, and other elements. For these reasons, do not hurry and pay for well-publicized leading solutions. Though these may be widely used, they may not be the perfect fit for your unique wants. Do your groundwork, look into each short-listed application in detail, read a few Reputology Feedback & Reviews Management Software reviews, speak to the seller for clarifications, and finally choose the product that presents what you require.

How Much Does Reputology Cost?

Reputology Pricing Plans:

Free Trial

Single Location

$25/month

Multiple Locations

Contact vendor

Agencies

Contact vendor

Reputology offers three enterprise pricing plans for businesses with varying needs and budget. Give the details a look, and select your plan:

Single Location – $25/month

  • 5 Users
  • Dashboard
  • Analytics
  • Workflow
  • Support per location

Multiple Locations – Contact For Pricing

  • Unlimited Users
  • Dashboard
  • Analytics
  • Workflow
  • Support
  • Professional Services Available

Agencies – Contact For Pricing

  • Unlimited Users and Multiple Orgs
  • Dashboard
  • Analytics
  • Workflow
  • Support
  • Whitelabeling

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Feedback & Reviews Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Reputology reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Reputology. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Reputology Comparisons

Reputology user reviews

If you are searching for a user-friendly and customizable review platform then this is the right choice for you

Read full review >
Joyce
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.09.2019 Company Size: More than 100 Employees Industry: Restaurants

Intutive product that helps you to increase ratings

Read full review >
Marshall
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.09.2019 Company Size: 1-10 Employees Industry: Marketing and Advertising

I highly recommend Reputology for managing reviews

Read full review >
Darryl
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.09.2019 Company Size: More than 100 Employees Industry: Hospitality

Great tool for monitoring feedback

Read full review >
Penny
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.10.2018 Company Size: More than 100 Employees Industry: Higher Education

It saves lot of time

Read full review >
Mona
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.02.2018 Company Size: More than 100 Employees Industry: Information technology and services

What are Reputology pricing details?

Reputology Pricing Plans:

Free Trial

Single Location

$25/month

Multiple Locations

Contact vendor

Agencies

Contact vendor

Reputology offers three enterprise pricing plans for businesses with varying needs and budget. Give the details a look, and select your plan:

Single Location – $25/month

  • 5 Users
  • Dashboard
  • Analytics
  • Workflow
  • Support per location

Multiple Locations – Contact For Pricing

  • Unlimited Users
  • Dashboard
  • Analytics
  • Workflow
  • Support
  • Professional Services Available

Agencies – Contact For Pricing

  • Unlimited Users and Multiple Orgs
  • Dashboard
  • Analytics
  • Workflow
  • Support
  • Whitelabeling

What integrations are available for Reputology?

Reputology integrates with the following business systems and applications:

  • Yelp
  • Google My Business
  • Facebook
  • Hootsuite
  • Foursquare

Reputology average rating:

Average score
5/5 (7 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Marshall

PROS: Reputology allows us to manage all out reviews into simple software dashboard, we are even provided with great analytic resource for our setbacks and gains. I love the surveys we use whenever our client wants to check out. It allows us to set a threshold to ask the users to share the content on social channels. We can even choose which sites to ask to push to, this helps us to increase our ratings on specific sites.

CONS: I miss an option to post responses via Reputology instead just monitoring them. Also, it would be great to assign a task within the product for another team members.

Reviewed 5 months ago

Read full review >

The least favorable review

Darryl

PROS: We are using Reputology for more than 2 years, and it’s great tool for monitoring 40+ hotels review sites. We are able to manage all reviews for our hotels from various review sites and to access and respond from one single place. Our clients (hotels’ managers) are very satisfied with this tool because they get daily email summary without login to the system to see the reviews. It’s extremely easy to track and send reviews from one location. The email alerts features are very useful because it allows us to check reviews on the go. Its support team is always there for help and assistance.

CONS: I would like to see automatically update for each account whenever new sites are added instead of clicking the new site to start receiving reviews.

Reviewed 5 months ago

Read full review >

More reviews from 7 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

If you are searching for a user-friendly and customizable review platform then this is the right choice for you

Read full review >
Joyce
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.09.2019 Company Size: More than 100 Employees Industry: Restaurants

PROS: Reputology is great software for multi-location businesses. We were searching for a tool that would help us to create custom segments, groups, emails and that would provide us with detailed analytics. This tool meets all our needs and expectations. It is intuitive and user friendly platform, it allows our team to respond quickly. We have found that the analytics and data is very helpful and accurate. I am very satisfied from Jack, he is always responsive and ready to take actions whenever we have some requests.

CONS: It took some time for Yelp reviews to appear into the dashboard, the old ones were pulled shortly after coming on board but we did receive new reviews.

What do you think about this review? Great Poor

Intutive product that helps you to increase ratings

Read full review >
Marshall
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.09.2019 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: Reputology allows us to manage all out reviews into simple software dashboard, we are even provided with great analytic resource for our setbacks and gains. I love the surveys we use whenever our client wants to check out. It allows us to set a threshold to ask the users to share the content on social channels. We can even choose which sites to ask to push to, this helps us to increase our ratings on specific sites.

CONS: I miss an option to post responses via Reputology instead just monitoring them. Also, it would be great to assign a task within the product for another team members.

What do you think about this review? Great Poor

I highly recommend Reputology for managing reviews

Read full review >
Darryl
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.09.2019 Company Size: More than 100 Employees Industry: Hospitality

PROS: We are using Reputology for more than 2 years, and it’s great tool for monitoring 40+ hotels review sites. We are able to manage all reviews for our hotels from various review sites and to access and respond from one single place. Our clients (hotels’ managers) are very satisfied with this tool because they get daily email summary without login to the system to see the reviews. It’s extremely easy to track and send reviews from one location. The email alerts features are very useful because it allows us to check reviews on the go. Its support team is always there for help and assistance.

CONS: I would like to see automatically update for each account whenever new sites are added instead of clicking the new site to start receiving reviews.

What do you think about this review? Great Poor

Great tool for monitoring feedback

Read full review >
Penny
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.10.2018 Company Size: More than 100 Employees Industry: Higher Education

PROS: Great tool for small-sized businesses, it keeps you on top of the reviews you are receiving on sites like Google, Foursquare, Yelp and many others. This is great solution that helps us to provide great customer service and to address issues in less time. It allows us to respond to every kind of review whether it is negative or positive one.

CONS: I cannot find anything to dislike. I wish this program is free but I also understand a need for profit.

What do you think about this review? Great Poor

It saves lot of time

Read full review >
Mona
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.02.2018 Company Size: More than 100 Employees Industry: Information technology and services

PROS: Reputology saves us lot of time, we don’t have to check for reviews on each site across the internet. We can focus more on running our business efficiently instead or searching for a reviews and to find out about our reputation. We have all reviews in one place, and this helps us to improve something or to better manage our company and service. I like the integration with Hootsuite because we can keep everything in one place.

CONS: In my opinion the price is high for small businesses, I have two sources to get emails when I have a review, and the first one alerts me before Reputology so I’m paying for one website to monitor reviews.

What do you think about this review? Great Poor

Reputology is easy to use and saves us lot of time and money

Read full review >
Santiago
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.01.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: The price is affordable and I have to say that it helps us to save money and time. Our business is growing and it is very important for us to stay on top of reviews. Its dashboard is intuitive and easy to use. There is an option for adding notes so we can see at glance what is handled. It collects all reviews into one place so we don’t have to logging in and out of various sites, all we have to do is to click on “respond to review” button. I love that this tool integrates with hootsuite dashboard.

CONS: It takes 24h to update, they need to speed the updates up.

What do you think about this review? Great Poor

Great tool and great team behind Reputology

Read full review >
Eileen
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.01.2018 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: Here is a why I love this tool: first, the team behind Reputology is very helpful and responsive. Secondly, the tool is extremely easy to use and manage, the customer service does the initial setup for you. Thirdly, Iove the integration with Hootsuite. And it provides intuitive and easy admin UI.

CONS: I would like to see an option where I could respond to each review from Reputology. I believe that this doesn’t depends only on Reputology but on other sites as well.

What do you think about this review? Great Poor
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Reviewed By Louie Andre
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