Reputology Review

PROS: Reputology is great software for multi-location businesses. We were searching for a tool that would help us to create custom segments, groups, emails and that would provide us with detailed analytics. This tool meets all our needs and expectations. It is intuitive and user friendly platform, it allows our team to respond quickly. We have found that the analytics and data is very helpful and accurate. I am very satisfied from Jack, he is always responsive and ready to take actions whenever we have some requests.

CONS: It took some time for Yelp reviews to appear into the dashboard, the old ones were pulled shortly after coming on board but we did receive new reviews.

PROS: Reputology allows us to manage all out reviews into simple software dashboard, we are even provided with great analytic resource for our setbacks and gains. I love the surveys we use whenever our client wants to check out. It allows us to set a threshold to ask the users to share the content on social channels. We can even choose which sites to ask to push to, this helps us to increase our ratings on specific sites.

CONS: I miss an option to post responses via Reputology instead just monitoring them. Also, it would be great to assign a task within the product for another team members.

PROS: We are using Reputology for more than 2 years, and it’s great tool for monitoring 40+ hotels review sites. We are able to manage all reviews for our hotels from various review sites and to access and respond from one single place. Our clients (hotels’ managers) are very satisfied with this tool because they get daily email summary without login to the system to see the reviews. It’s extremely easy to track and send reviews from one location. The email alerts features are very useful because it allows us to check reviews on the go. Its support team is always there for help and assistance.

CONS: I would like to see automatically update for each account whenever new sites are added instead of clicking the new site to start receiving reviews.

PROS: Great tool for small-sized businesses, it keeps you on top of the reviews you are receiving on sites like Google, Foursquare, Yelp and many others. This is great solution that helps us to provide great customer service and to address issues in less time. It allows us to respond to every kind of review whether it is negative or positive one.

CONS: I cannot find anything to dislike. I wish this program is free but I also understand a need for profit.

PROS: Reputology saves us lot of time, we don’t have to check for reviews on each site across the internet. We can focus more on running our business efficiently instead or searching for a reviews and to find out about our reputation. We have all reviews in one place, and this helps us to improve something or to better manage our company and service. I like the integration with Hootsuite because we can keep everything in one place.

CONS: In my opinion the price is high for small businesses, I have two sources to get emails when I have a review, and the first one alerts me before Reputology so I’m paying for one website to monitor reviews.

PROS: The price is affordable and I have to say that it helps us to save money and time. Our business is growing and it is very important for us to stay on top of reviews. Its dashboard is intuitive and easy to use. There is an option for adding notes so we can see at glance what is handled. It collects all reviews into one place so we don’t have to logging in and out of various sites, all we have to do is to click on “respond to review” button. I love that this tool integrates with hootsuite dashboard.

CONS: It takes 24h to update, they need to speed the updates up.

PROS: Here is a why I love this tool: first, the team behind Reputology is very helpful and responsive. Secondly, the tool is extremely easy to use and manage, the customer service does the initial setup for you. Thirdly, Iove the integration with Hootsuite. And it provides intuitive and easy admin UI.

CONS: I would like to see an option where I could respond to each review from Reputology. I believe that this doesn’t depends only on Reputology but on other sites as well.