- Home Customer Support Software Richpanel An Amazing Tool To Improve Support Efficiency & Resolve Customer Queries
- Why is FinancesOnline free
User review
of Richpanel
An Amazing Tool To Improve Support Efficiency & Resolve Customer Queries
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Richpanel has a single view inbox that lets me view & interact with all customer queries in one place. The tool also display detailed customer profiles next to each conversation making it easier to find context for each customer.
What aspects are problematic or could work better?
I would'nt say anything in particular because if I ever had an issue (no matter how big or small) the team took it up immediately & got it sorted.
What features/services would you like to see in future versions of this product?
I would like to see more connectors that can integrate with more third party platforms
What specific problems in your company were solved by this product?
My team used to take a lot of time in answering customer queries. This was because they had to switch screens to look for order details or to switch support channels. These two major issues has been taken care of by Richpanel.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Marketing and Advertising
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It enabled businesses to provide their customer and potential clients with quick and reliable access to support and information.
- It helped businesses identify common issues and devise practices and resolutions to quickly address them.
- It allowed businesses to collect information they need to make smart intelligent decisions to satisfy their customers, improve their products and services, and attain their corporate goals.
PRICING & COSTS
What was the cost of implementing this product?
It was free
What is your total annual cost for using this product?
$1800
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
None
