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Richpanel REVIEW

Help Desk & Ticketing Software

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USER SATISFACTION N/A
OUR SCORE 8.0

What is Richpanel?

Richpanel is a customer data and experience management software designed to help businesses gather and analyzed data from their apps so that they can derive highly actionable insights that they can use to create better, more personalized experiences to their customers via support, campaigns, and other in-app interactions.

With Richpanel, businesses and organizations are able to link data from multiple data sources, including sales, marketing, and CRMs. This allows the system to make a unified view and provide users a single, clear picture of their customers, their actions, tendencies, and behavior, all in one place.

Users are able to deliver effortless and unique customer support to each client via the channels they prefer. The software has collaboration tools that allow teams to collaborate painlessly to create seamless and enjoyable experiences for their clients.

Overview of Richpanel Benefits

Know Your Customers Better

Richpanel captures all your customers’ activities and interactions in your websites, tools, channels, devices, and apps, and puts them all in a single customer profile.

By connecting, unifying, and enriching all your data from multiple sources and sending them to your preferred destinations, you and your team are able to personalize your every customer’s experience in real time, provide them with the services they need, instant answers to their queries, or the knowledge they require to decide on a purchase.
Knowledge is power as the old adage goes, and knowing your customers allow you to fully maximize your opportunities and become successful in every interaction.

Make Intelligent Decisions Based On Data

Richpanel helps you derive insights from mountains of data, allowing you to make sense out of tons of information coming your way. The system does this by allowing you to create custom dashboards that contain the data you need, filtering out information from all the noise coming from your data sources and delivering insights that matter to you.

With Richpanel, you can segment your customers based on their location, behavior, purchase history, previous interactions, and more. The software’s powerful analytics goes through all the data and discover opportunities that you just can’t find with other systems.

Armed with reliable business insights, making smart decisions is no longer a complicated process.

Overview of Richpanel Features

  • Single Customer View
  • Customer Timeline and Live View
  • Detailed Customer Profile
  • Create and Sync Personas
  • Single Sign-On
  • GDPR Compliant
  • Help Desk Center
  • Embedded Live Chat
  • iOS and Android SDK
  • Custom Messenger
  • Agent Screen
  • Multiple Ticket Channels
  • Powerful Collaboration Tools
  • Dynamic customer segments

What Problems Will Richpanel Solve?

1) Truly understanding your customers

Richpanel is real-time integrated with your apps. So you agents don’t have to switch between apps for assisting the customer.

2) Convert support queries to sales opportunities

Richpanel creates personalized product recommendations for every customer based on purchase history and browsing behavior. Agents can use this information to personalize the customer experience and convert them to sales opportunities.

Awards & Quality Certificates

Richpanel Position In Our Categories

Position of Richpanel in our main categories:

200

Richpanel is one of the top 200 Customer Support Software products

200

Richpanel is one of the 200
Customer Support Software products


Richpanel is also listed in the following subcategories:

Category:Position:Category:Position:
Help Desk & Ticketing Software#31
Category:Position:
Help Desk & Ticketing Software#31

Each company has its own characteristics, and may need a particular type of Customer Support Software solution that will be designed for their business size, type of customers and staff and even individual industry they cater to. You should not count on finding an ideal app that will be suitable for each company regardless of their background is. It may be a good idea to read a few Richpanel reviews first and even then you should pay attention to what the service is intended to do for your business and your staff. Do you require a simple and intuitive solution with only elementary functions? Will you actually use the complex tools required by pros and large enterprises? Are there any specific features that are especially practical for the industry you work in? If you ask yourself these questions it will be much easier to find a reliable service that will match your budget.

How Much Does Richpanel Cost?

Richpanel Pricing Plans:
Free trial
Basic Plan
$100/month/10,000 users

Richpanel pricing is based on the number of Monthly Tracked Users. Their plan starts with $100/month and includes 10,000 Monthly Active Customers.

  • Unlimited seats
  • Unlimited data sources
  • 24 months data retention

Monthly Tracked Users and Pricing

  • 0-10,000 –  $100
  • 10,001-30,000 – $10 per 1,000 users
  • 30,0001-100,000 – $9 per 1,000 users
  • 100,0001-200,000 –  $8 per 1,000 users
  • 200,0001-100,000 – $7 per 1,000 users
  • More than 300,0001 – $6 per 1,000 users

User Satisfaction

We realize that when you make a decision to buy Help Desk & Ticketing Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Richpanel reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Richpanel. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported
  • Web-based
Language Support
  • English
Pricing Model
  • Annual Subscription
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are Richpanel pricing details?

Richpanel Pricing Plans:
Free trial
Basic Plan
$100/month/10,000 users

Richpanel pricing is based on the number of Monthly Tracked Users. Their plan starts with $100/month and includes 10,000 Monthly Active Customers.

  • Unlimited seats
  • Unlimited data sources
  • 24 months data retention

Monthly Tracked Users and Pricing

  • 0-10,000 –  $100
  • 10,001-30,000 – $10 per 1,000 users
  • 30,0001-100,000 – $9 per 1,000 users
  • 100,0001-200,000 –  $8 per 1,000 users
  • 200,0001-100,000 – $7 per 1,000 users
  • More than 300,0001 – $6 per 1,000 users

What integrations are available for Richpanel?

Richpanel integrates with the following business systems and applications:

  • Magento
  • Shopify
  • Woocommerce
  • Bigcommerce
  • Google Apps
  • Google Sheets
  • Salesforce
  • Dynamic CRM

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