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Richpanel Review

Richpanel
Our score: 8.0 User satisfaction: N/A

What is Richpanel?

Richpanel is a customer data and experience management software designed to help businesses gather and analyzed data from their apps so that they can derive highly actionable insights that they can use to create better, more personalized experiences to their customers via support, campaigns, and other in-app interactions.

With Richpanel, businesses and organizations are able to link data from multiple data sources, including sales, marketing, and CRMs. This allows the system to make a unified view and provide users a single, clear picture of their customers, their actions, tendencies, and behavior, all in one place.

Users are able to deliver effortless and unique customer support to each client via the channels they prefer. The software has collaboration tools that allow teams to collaborate painlessly to create seamless and enjoyable experiences for their clients.

Overview of Richpanel Benefits

Know Your Customers Better

Richpanel captures all your customers’ activities and interactions in your websites, tools, channels, devices, and apps, and puts them all in a single customer profile.

By connecting, unifying, and enriching all your data from multiple sources and sending them to your preferred destinations, you and your team are able to personalize your every customer’s experience in real time, provide them with the services they need, instant answers to their queries, or the knowledge they require to decide on a purchase.
Knowledge is power as the old adage goes, and knowing your customers allow you to fully maximize your opportunities and become successful in every interaction.

Make Intelligent Decisions Based On Data

Richpanel helps you derive insights from mountains of data, allowing you to make sense out of tons of information coming your way. The system does this by allowing you to create custom dashboards that contain the data you need, filtering out information from all the noise coming from your data sources and delivering insights that matter to you.

With Richpanel, you can segment your customers based on their location, behavior, purchase history, previous interactions, and more. The software’s powerful analytics goes through all the data and discover opportunities that you just can’t find with other systems.

Armed with reliable business insights, making smart decisions is no longer a complicated process.

Overview of Richpanel Features

  • Single Customer View
  • Customer Timeline and Live View
  • Detailed Customer Profile
  • Create and Sync Personas
  • Single Sign-On
  • GDPR Compliant
  • Help Desk Center
  • Embedded Live Chat
  • iOS and Android SDK
  • Custom Messenger
  • Agent Screen
  • Multiple Ticket Channels
  • Powerful Collaboration Tools
  • Dynamic customer segments

What Problems Will Richpanel Solve?

1) Truly understanding your customers

Richpanel is real-time integrated with your apps. So you agents don’t have to switch between apps for assisting the customer.

2) Convert support queries to sales opportunities

Richpanel creates personalized product recommendations for every customer based on purchase history and browsing behavior. Agents can use this information to personalize the customer experience and convert them to sales opportunities.

Awards & Quality Certificates

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
An award given to products that have recently entered the market but are already becoming very popular

Richpanel Position In Our Categories

Since companies have special business demands, it is sensible they steer clear of selecting a one-size-fits-all, ideal business program. Still, it would be difficult to try to stumble on such an app even among well-known software solutions. The correct step to do can be to narrow down the numerous key functions which necessitate research like major features, budget, skill competence of staff members, company size, etc. Next, you should follow through the research thoroughly. Go over some Richpanel reviews and check out each of the solutions in your shortlist more closely. Such well-rounded product investigation ensures you weed out unfit apps and select the one which meets all the benefits you require company requires in growing the business.

Position of Richpanel in our main categories:

TOP 200

Richpanel is one of the top 200 Customer Support Software products

Richpanel is also listed in the following subcategories:

It is crucial to note that hardly any software in the Help Desk & Ticketing Software category is going to be a perfect solution able to meet all the goals of all business types, sizes and industries. It may be a good idea to read a few Richpanel Help Desk & Ticketing Software reviews first as certain software can dominate exclusively in a really small set of applications or be created with a very specific type of industry in mind. Others may operate with a goal of being simple and intuitive and consequently lack complicated functions needed by more experienced users. There are also solutions that cater to a large group of users and provide a rich feature base, however this frequently comes at a more expensive price of such a solution. Be certain that you're aware of your needs so that you get a service that offers specifically the features you look for.

How Much Does Richpanel Cost?

Richpanel Pricing Plans:

Free Trial

Basic Plan

$150/month

$150 per month

 

Includes:

2000 conversations/month

Unlimited agents

Livechat

Smart bots

 

Additional conversations @ $7.5/100 additional conversations per month

 

Note:

A conversation can be an email or a chat thread with a customer. Usage only includes conversations that were responded to via Richpanel.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Help Desk & Ticketing Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Richpanel reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Richpanel. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Screenshots

Technical details

Devices Supported

  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Annual Subscription
  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Richpanel Comparisons

Richpanel user reviews

An Amazing Tool To Improve Support Efficiency & Resolve Customer Queries

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.07.2019 Company Size: 11-50 Employees Industry: Marketing and Advertising

What are Richpanel pricing details?

Richpanel Pricing Plans:

Free Trial

Basic Plan

$150/month

$150 per month

 

Includes:

2000 conversations/month

Unlimited agents

Livechat

Smart bots

 

Additional conversations @ $7.5/100 additional conversations per month

 

Note:

A conversation can be an email or a chat thread with a customer. Usage only includes conversations that were responded to via Richpanel.

What integrations are available for Richpanel?

Richpanel integrates with the following business systems and applications:

  • Magento
  • Shopify
  • Woocommerce
  • Hubspot

Richpanel average rating:

Average score
5/5 (1 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Anonymous Reviewer

PROS: Richpanel has a single view inbox that lets me view & interact with all customer queries in one place. The tool also display detailed customer profiles next to each conversation making it easier to find context for each customer.

CONS: I would'nt say anything in particular because if I ever had an issue (no matter how big or small) the team took it up immediately & got it sorted.

Reviewed 8 months ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: Richpanel has a single view inbox that lets me view & interact with all customer queries in one place. The tool also display detailed customer profiles next to each conversation making it easier to find context for each customer.

CONS: I would'nt say anything in particular because if I ever had an issue (no matter how big or small) the team took it up immediately & got it sorted.

Reviewed 8 months ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

An Amazing Tool To Improve Support Efficiency & Resolve Customer Queries

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.07.2019 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: Richpanel has a single view inbox that lets me view & interact with all customer queries in one place. The tool also display detailed customer profiles next to each conversation making it easier to find context for each customer.

CONS: I would'nt say anything in particular because if I ever had an issue (no matter how big or small) the team took it up immediately & got it sorted.

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Reviewed By Nestor Gilbert
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