We are lucky to be using RA to improve our quality of service.

What are the best aspects of this product?

Using RA helps build our knowledge and confidence. It allows employees to share their expertise via the platform.

What aspects are problematic or could work better?

The SD team needs to be more proactive in reaching out to us to solve issues faster.

What specific problems in your company were solved by this product?

For the longest time, our knowledge bank has not been updated by our SME’s. Good thing that we were able to acquire RA for the benefit of everyone.

Are you a current user of this product?

No