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RightAnswers REVIEW

Knowledge Management Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 9.0

What is RightAnswers?

RightAnswers is a knowledge management software designed to boost customer service agents’ effectiveness and productivity as well as improve companies’ self-service capabilities for their customers. It offers users with a centralized knowledge hub where they can create and manage knowledgebase articles, FAQs, and other content that contain relevant information and from which their customer service representatives get their answers for customer queries and issues.

Used by many of the world’s leading brands and companies including Nestle, Duke Energy, Pfizer, and LinkedIn, RightAnswers not only helps turn customer service agents into subject matter experts but also drive customer loyalty with its self-service features. Employees become empowered as well because RightAnswers allow them to create, find, and share company knowledge effortlessly.

Overview of RightAnswers Benefits

RightAnswers delivers a robust and comprehensive knowledge management software designed to simplify the way you create, discover, share, and manage company knowledge for internal use and customer service purposes. It comes with all the basic and advanced tools you need or want from a knowledge management platform, including authoring tools, editing features, custom knowledgebase articles, permission controls, and more.

Its main benefit is that it allows you to easily create and manage knowledge articles and personalized solutions based on roles (agents, employees, and customers). The software comes with a collection of pre-built templates, each designed to address specific problems and queries, so you don’t have to build your knowledge base from scratch.

Aside from articles, RightAnswers also supports multimedia platforms. This allows your agents and employees to create, upload, access, and share multimedia content such as videos, webinars, and instruction guides so they can deliver top class customer service or gain the necessary knowledge needed so employees can perform their roles and do their tasks to the best of their abilities. On top of that, RightAnswers comes with multi-lingual solutions, enabling companies to provide support and instruction to their clients across the globe.

For these reasons and more is why so many international brands choose RightAnswers to deliver top class service to their customers as well as provide their employees with instant access to company knowledge.

Overview of RightAnswers Features

  • Enterprise knowledge hub
  • Knowledge-paks
  • Self-service
  • Agent portal
  • Solution manager
  • Analytics
  • Community
  • Integrations

RightAnswers Position In Our Categories

Position of RightAnswers in our main categories:

10

RightAnswers is one of the top 10 Knowledge Management Software products

10

RightAnswers is one of the 10
Knowledge Management Software products


If you are considering RightAnswers it could also be sensible to investigate other subcategories of Best Knowledge Management Software collected in our base of B2B software reviews.

Every business is different, and may require a specific Knowledge Management Software solution that will be designed for their company size, type of clients and staff and even individual niche they cater to. It's not wise to count on getting an ideal solution that will work for every business no matter what their history is. It may be a good idea to read a few RightAnswers reviews first and even then you should keep in mind what the service is supposed to do for your company and your workers. Do you need a simple and intuitive service with only basic features? Will you actually use the advanced tools needed by pros and large enterprises? Are there any particular features that are especially beneficial for the industry you work in? If you ask yourself these questions it is going to be much easier to locate a trustworthy app that will match your budget.

How Much Does RightAnswers Cost?

Contact Upland Software for more information on RightAnswer basic and enterprise pricing packages. You may also sign up for a demo to see if the software is a perfect fit for your business.

User Satisfaction

We realize that when you make a decision to buy Knowledge Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and RightAnswers reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with RightAnswers. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

37

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are RightAnswers pricing details?

Contact Upland Software for more information on RightAnswer basic and enterprise pricing packages. You may also sign up for a demo to see if the software is a perfect fit for your business.

What integrations are available for RightAnswers?

RightAnswers integrates with the following business systems and applications:

  • Salesforce
  • ServiceNow
  • NetSuite CRM
  • BMC

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