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RightAnswers REVIEW

Knowledge Management Software

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What is RightAnswers?

RightAnswers is a knowledge management software designed to boost customer service agents’ effectiveness and productivity as well as improve companies’ self-service capabilities for their customers. It offers users with a centralized knowledge hub where they can create and manage knowledgebase articles, FAQs, and other content that contain relevant information and from which their customer service representatives get their answers for customer queries and issues.

Used by many of the world’s leading brands and companies including Nestle, Duke Energy, Pfizer, and LinkedIn, RightAnswers not only helps turn customer service agents into subject matter experts but also drive customer loyalty with its self-service features. Employees become empowered as well because RightAnswers allow them to create, find, and share company knowledge effortlessly.

Overview of RightAnswers Benefits

RightAnswers delivers a robust and comprehensive knowledge management software designed to simplify the way you create, discover, share, and manage company knowledge for internal use and customer service purposes. It comes with all the basic and advanced tools you need or want from a knowledge management platform, including authoring tools, editing features, custom knowledgebase articles, permission controls, and more.

Its main benefit is that it allows you to easily create and manage knowledge articles and personalized solutions based on roles (agents, employees, and customers). The software comes with a collection of pre-built templates, each designed to address specific problems and queries, so you don’t have to build your knowledge base from scratch.

Aside from articles, RightAnswers also supports multimedia platforms. This allows your agents and employees to create, upload, access, and share multimedia content such as videos, webinars, and instruction guides so they can deliver top class customer service or gain the necessary knowledge needed so employees can perform their roles and do their tasks to the best of their abilities. On top of that, RightAnswers comes with multi-lingual solutions, enabling companies to provide support and instruction to their clients across the globe.

For these reasons and more is why so many international brands choose RightAnswers to deliver top class service to their customers as well as provide their employees with instant access to company knowledge.

Overview of RightAnswers Features

  • Enterprise knowledge hub
  • Knowledge-paks
  • Self-service
  • Agent portal
  • Solution manager
  • Analytics
  • Community
  • Integrations

RightAnswers Position In Our Categories

Position of RightAnswers in our main categories:


RightAnswers is one of the top 10 Knowledge Management Software products


RightAnswers is one of the 10
Knowledge Management Software products

If you are considering RightAnswers it may also be beneficial to analyze other subcategories of Best Knowledge Management Software listed in our database of SaaS software reviews.

Organizations have different needs and requirements and no software application can be ideal in such a condition. It is futile to try to find a perfect out-of-the-box software product that meets all your business wants. The intelligent thing to do would be to customize the solution for your specific needs, staff member skill levels, budget, and other aspects. For these reasons, do not hasten and invest in well-publicized trendy applications. Though these may be widely used, they may not be the perfect fit for your unique requirements. Do your research, look into each short-listed application in detail, read a few RightAnswers reviews, contact the vendor for clarifications, and finally select the product that presents what you require.

How Much Does RightAnswers Cost?

RightAnswers Pricing Plans:

Contact Upland Software for more information on RightAnswer basic and enterprise pricing packages. You may also sign up for a demo to see if the software is a perfect fit for your business.

User Satisfaction

We realize that when you make a decision to buy Knowledge Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and RightAnswers reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with RightAnswers. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
  • Cloud Hosted

What Support Does This Vendor Offer?


What are RightAnswers pricing details?

RightAnswers Pricing Plans:

Contact Upland Software for more information on RightAnswer basic and enterprise pricing packages. You may also sign up for a demo to see if the software is a perfect fit for your business.

What integrations are available for RightAnswers?

RightAnswers integrates with the following business systems and applications:

  • Salesforce
  • ServiceNow
  • NetSuite CRM
  • BMC

User reviews

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