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User review of RingCentral

Ideal app for remote teams

- by Ignacio

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

I love the web interface which is easy to use. Our remote team is based in diverse locations and we find it helpful to create support trees and easily route call patterns.

What aspects are problematic or could work better?

Account support could be improved. The same account manager contacted us multiple times with the same questions but did not provide the required follow up.

What specific problems in your company were solved by this product?

We wanted to invest in a phone system that could connect our remote employees with our customers. We use RingCentral’s call routing feature to provide a single support number to customers that routes them to the right team member.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Computer Software

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.