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RingCentral Review

RingCentral
Our score: 9.7 User satisfaction: 99%

What is RingCentral?

RingCentral is an award-winning cloud phone system designed to make business communications easier to set up and manage right from the get go. It won our Best Phone System of 2018 Award as well as the Expert’s Choice Award for 2018

With just one phone solution, business executives, agents, and investors can engage voice communications, organize business conferences, online meetings, and much more. With it’s cloud-based structuring, RingCentral eliminates the need for additional costs that come with a physical communication set up, like hardware, software, maintenance, training, space, operators, etc. This means businesses save time and resources without compromising communication capability and quality.

On top of that, this software unites all locations, and helps you work just as good offsite as you do onsite. It is due to the strong mobile support for both Android and iOS that you will get to keep your remote team connected and organized, send and receive HD calls, faxes, SMSs, attend conferences, and receive notifications regardless of your current whereabouts. The mobile features, however, don’t only allow users to communicate with each other, but also to administer their business processes. Satisfied customers noticed that RingCentral performs just as good when mobile as it does within the office, as you get grasp on all functionalities related to settings configuration, extensions management, call direction/redirection, hosting meetings, and even reporting. Using such truly mobile PBX, the company can comfortably eliminate traditional offices and switch to virtual ones in cloud. It is only such impeccable functionality that can minimize administrative costs, alongside the ones large companies usually make in order to communicate. Considering the system’s power to integrate with the most important apps in your software landscape, we believe RingCentral will cut even some of the expenses related to purchasing additional file sharing or CRM systems.

What is really important to consider in the RingCentral case is flexible pricing – the three different packages are priced in a way which suits businesses from all scales and industries, varying from $24 for small companies and startups to $44 for large enterprises. Users are encouraged to make use of the 30-days absolutely free trial and examine the features in order to choose the most appropriate package.

Overview of RingCentral Benefits

There is a long list of reasons why so many prominent businesses choose to work with RingCentral as their main communication platform. RingCentral invokes the ‘wow effect’ from the very beginning, as soon as the user realizes he can migrate smoothly from whatever landline or cloud system he may be using. Even for small and midmarket companies, RingCentral provides enterprise-grade communication capabilities, including calls, fax, text, BYOD, and mobile apps. It doesn’t really matter how your software landscape looks at that moment – RingCentral offers just the right integrations to make the system blend inside (Microsoft, Salesforce, Dropbox, Google, Zendesk, and many more). Managing the system will be just as easy as it is to set it up, and there will hardly ever be a need to consult technicians or spend money on expensive training and repairs.

But what is it that makes RingCentral so special? Let us list the most important benefits of this advanced system:

Sophisticated PBX

Once it introduced the concept, RingCentral assumed responsibility to transform it, optimize it, and innovate it as frequently as possible. There is no costly hardware or maintenance involved, and you still get the sophisticated PBX you need. RingCentral is among the rare communication systems that can boost with optimized emergency uptime in case of poor or no Internet connection. Together with it, you will receive numbers for toll-free international/local calling, enterprise-grade security for your data (both physical and bio-metric), and Tier 1 data center for cloud hosting. Features such as multi-level auto attendance and wide phone menus will ensure faster and painless user adoption, and will help you regain total control regardless of the number of users, extensions, or locations. On top of that, you’ll get to work in a beautifully designed system that can be navigated with ease, which is a rare diamond in the communication software industry.

An organized system

You just can’t expect less from a system that lets you run it the same day, and where you get brand new IP phones sooner than with any other program. From the very first moment you log in, the system allows you to create and configure extensions, manage call forwarding, routing, or blocking, and enable auto call attendants in a systematized way. Unlike traditional systems that would either take time or not perform similar tasks at all, RingCentral automates the process, and gets things done in less than a day. Our experts were impressed by the fact that RingCentral handles complex phone configurations the same way it transfers contact numbers for simple ones, and makes the transition simple to help least-savvy users cope with it without training. In fact, the manipulative and responsive interface is often considered to be the strongest side of this system.

Unparalleled communications

According to the vendor, RingCentral has a decade of R&D backing and over 300.000 deployments which perfect its functionality. Nevertheless, the back-end user gets to work on an easy interface, where even non-technical administrators can handle complex operations. The key breakthrough is the elimination of technical configurations, enabling users to work around their own rules and manage homegrown extensions. To make matters even better, separate rules can be assigned to separate users, groups, and departments.

Using RingCentral, companies experience a record reduction of repetitive tasks and hours spent on managing batch templates, and are happy to have a whole new set of convenient options for editing those templates. Customization was, is, and will continue being the focal point in this PBX, as users tailor settings depending on their role and location. In a scenario like this, the user can set up multi-level call-flow configurations, allow callers to dial employees and reach local lines, link direct numbers to trunk lines to access external parties, and so on. As much as 250 voice menus are available for each account, which is more than enough for identifying issues and misconfigurations.

Among other features, prospective buyers should also consider the option to forward calls on private numbers, the automated group creation, diverting unanswered calls to the next person in charge, using Internet fax, and sending Business SMSs. As user-centered as it is, RingCenter makes most of these advanced features available even in the most basic package, and offers a free trial where one can test their effectiveness.

A well-connected team

The rule is simple: You can’t expect a PBX to handle external communication as it should, if it can’t do the same with the internal one. RingCentral is a master of the offsite working craft, as all of its functionality is available on mobile devices with nothing but a stable Wi-Fi (3G/4G) connection. The reason is that employees’ smartphones are instantly transformed into BYOD line extensions, and calls can be easily redirected to them. As we already mentioned, there is no restriction as to what type of administrative functions you can perform on a mobile device. The bandwidth quality is simply exceptional.

Emergency duration

How many systems can you think of that have impeccable performance in case of emergencies? RingCentral is known by its business continuity in cases of poor, but even completely lost Internet connection. What the app does is to switch to cellular voice and data networks as soon as a problem happens, and the administrator can easily go on with his tasks.

Extended reach

North American customers who call your RingCentral toll free number won’t pay a dime to engage with you. The cost on your side will be as low as 3.9 cents/minute, and that’s only after you’ve exceeded your 1,000 toll free minutes. International calls, on the opposite, cannot be received on the toll-free number, but can easily be forwarded to any international number you like or have available. Another thing that makes RingCentral special is that it allows you to keep your toll-free number even after you’ve stopped using their services, which makes the product one of the most risk-averse and viable PBX solutions.

Cost-efficiency

From the information we shared so far, it’s not difficult to conclude that RingCentral cuts operational costs, and showcases results right away. If you’re scouring budgets, you may want to consider that this product doesn’t require hardware installations or maintenance, neither will it demand you to purchase expensive licenses for functions you won’t even use.Most functions are unlimited and won’t charge extra upon exceeding. An interesting fact is that international customers report saving as much as 30% on oversea calls and teleconferencing expenses.

Overview of RingCentral Features

  • Cloud PBX
  • Auto-Receptionist
  • Call Forwarding
  • (Automated) Call Recording
  • Video Conferencing
  • Audio Conferencing
  • Online Meetings
  • Internet Fax
  • Voicemail and Greeting
  • Voicemail-to-Email
  • Visual Voicemail
  • Multi-level IVR
  • Call Reports
  • Extensions
  • Toll-Free and Local Numbers
  • Online Meetings
  • Collaboration
  • Unlimited Business SMS
  • 3rd-party Integrations (Google, Salesforce, etc)
  • Mobile & Desktop Apps (iOS and Android)
  • Directory Listing
  • International Numbers
  • Role-Based Access Control
  • User Templates
  • Music on Hold
  • Dial-by-Name Directory
  • Call Monitoring
  • Single Sign-On
  • RingCetral Global Office
  • Hot Desking
  • Secure VoIP Service
  • Caller ID Control
  • RingConnect CloudConnect
  • RingOut
  • RingMe
  • Desk Phones
  • Conference Phones
  • Cordless Phones
  • VoIP Headsets
  • Analog Adapters
  • Answering Rules
  • Presence
  • Call Flip
  • Call Park
  • Call Screening
  • Shared Lines
  • Intercom
  • Paging
  • Call Logs
  • Team Collaboration
  • Personal Demo

Awards & Quality Certificates

This award is given to the best product in our phone systems category. It highlights its superior quality and underlines the fact that it's a leader on the market.
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.
An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

RingCentral Position In Our Categories

Bearing in mind companies have distinctive business wants, it is wise they abstain from deciding on an all-in-one, “perfect” business application. Just the same, it is difficult to try to find such an app even among branded software systems.
The correct thing to undertake can be to jot down the different chief functions that necessitate examination like major features, pricing, skill levels of the users, company size, etc. Next, you should double down on your product research to a full extent. Browse through some of these RingCentral evaluations and scrutinize each of the software products in your shortlist in detail. Such comprehensive product research makes sure you steer clear of poorly fit software solutions and pay for the one which has all the features your business requires to achieve growth.

Position of RingCentral in our main categories:

TOP 1

RingCentral is top 1 Business Phone Systems product

TOP 1

RingCentral is 1 Communications Software product

RingCentral is also listed in the following subcategories:

It's crucial to keep in mind that almost no app in the Business Phone Systems category is going to be an ideal solution that can match all the needs of different business types, sizes and industries. It may be a good idea to read a few RingCentral Business Phone Systems reviews first as some services can excel only in a very small set of applications or be designed with a very specific industry in mind. Others might function with an intention of being easy and intuitive and as a result lack advanced elements desired by more experienced users. There are also apps that focus on a wide group of customers and give you a complex feature set, but that frequently comes at a more expensive cost of such a solution. Ensure you're aware of your requirements so that you get a solution that provides exactly the functionalities you look for.

How Much Does RingCentral Cost?

RingCentral Pricing Plans:

Free Trial

Essentials 1 user

$29.99/month/user

Essentials 2-10 users

$19.99/month/user

Standard 1 user

$34.99/month/user

Standard 2-99 users

$24.99/month/user

Standard 100-999 users

$22.99/month/user

Standard 1,000-9,999 users

$19.99/month/user

Premium 1 user

$59.99/month/user

Premium 2-99 users

$49.99/month/user

Premium 100-999 users

$42.99/month/user

Premium 1,000-9,999 users

$39.99/month/user

Ultimate 1 user

$69.99/month/user

Ultimate 2-99 users

$59.99/month/user

Ultimate 100-999 users

$52.99/month/user

Ultimate 1,000-9,999 users

$49.99/month/user

RingCentral offers the following SMB and enterprise pricing plans for users to choose from. You may check out their free 15-day trial to try their premium features for a maximum of 5 users with 50-minute talk time each. Once the trial is done, you may cancel or opt for any of the plans below. It’s worth noting that the cost of the plan is based on the number of users. The more users you have, the lesser the amount of the monthly plan.

Essentials – starting from $19.99/month/user

  • Billed annually
    • 2-10 users – $19.99/month/user
    • 1 user – $29.99/month/user
  • Billed monthly
    • 2-10 users – $29.99/month/user
    • 1 user $39.99/month/user
  • Up to 10 users
  • Toll-free or local number
  • 100 toll-free minutes/month
  • 4 people video conferencing

Standard – starting from $19.99/month/user

  • Billed annually
    • 1,000-9,999 users – $19.99/month/user
    • 100-999 users – $22.99/month/user
    • 2-99 users – $24.99/month/user
    • 1 user – $34.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $49.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 1,000 toll-free minutes/month
  • 4 people video conferencing
  • Unlimited internet fax

Premium – starting from $29.99/month/user

  • Billed annually
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $44.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $44.99/month/user
    • 1 user – $54.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 2,500 toll-free minutes/month
  • 50 people video conferencing
  • Unlimited internet fax
  • Automatic call recording

Ultimate – starting from $39.99/month/user

  • Billed annually
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $49.99/month/user
    • 1 user – $59.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $49.99/month/user
    • 100-999 users – $52.99/month/user
    • 2-99 users – $59.99/month/user
    • 1 user – $69.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 10,000 toll-free minutes/month
  • 75 people video conferencing
  • Unlimited internet fax
  • Automatic call recording
  • Voicemail-to-text

For businesses with more than 10,000 users, you may contact the vendor for a custom quote.

User Satisfaction

Positive Social Media Mentions 37
Negative Social Media Mentions 1

We realize that when you make a decision to buy Business Phone Systems it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and RingCentral reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with RingCentral. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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RingCentral Comparisons

RingCentral user reviews

A great addition to our workflow.

Read full review >
Alysha
5/5

Overall Impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 07.09.2019 Company Size: 11-50 Employees Industry: N/A

Helps me stay productive even when I’m working remotely.

Read full review >
Allie
4/5

Overall Impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 05.09.2019 Company Size: 11-50 Employees Industry: N/A

Terrible customer service

Read full review >
John Temple
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 29.08.2019 Company Size: N/A Industry: N/A

Convenient and user-friendly.

Read full review >
Bert
4/5

Overall Impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 18.08.2019 Company Size: More than 100 Employees Industry: Accounting

Two main issues

Read full review >
Jason Winchester
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 29.03.2019 Company Size: 51-100 Employees Industry: Veterinary

What are RingCentral pricing details?

RingCentral Pricing Plans:

Free Trial

Essentials 1 user

$29.99/month/user

Essentials 2-10 users

$19.99/month/user

Standard 1 user

$34.99/month/user

Standard 2-99 users

$24.99/month/user

Standard 100-999 users

$22.99/month/user

Standard 1,000-9,999 users

$19.99/month/user

Premium 1 user

$59.99/month/user

Premium 2-99 users

$49.99/month/user

Premium 100-999 users

$42.99/month/user

Premium 1,000-9,999 users

$39.99/month/user

Ultimate 1 user

$69.99/month/user

Ultimate 2-99 users

$59.99/month/user

Ultimate 100-999 users

$52.99/month/user

Ultimate 1,000-9,999 users

$49.99/month/user

RingCentral offers the following SMB and enterprise pricing plans for users to choose from. You may check out their free 15-day trial to try their premium features for a maximum of 5 users with 50-minute talk time each. Once the trial is done, you may cancel or opt for any of the plans below. It’s worth noting that the cost of the plan is based on the number of users. The more users you have, the lesser the amount of the monthly plan.

Essentials – starting from $19.99/month/user

  • Billed annually
    • 2-10 users – $19.99/month/user
    • 1 user – $29.99/month/user
  • Billed monthly
    • 2-10 users – $29.99/month/user
    • 1 user $39.99/month/user
  • Up to 10 users
  • Toll-free or local number
  • 100 toll-free minutes/month
  • 4 people video conferencing

Standard – starting from $19.99/month/user

  • Billed annually
    • 1,000-9,999 users – $19.99/month/user
    • 100-999 users – $22.99/month/user
    • 2-99 users – $24.99/month/user
    • 1 user – $34.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $49.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 1,000 toll-free minutes/month
  • 4 people video conferencing
  • Unlimited internet fax

Premium – starting from $29.99/month/user

  • Billed annually
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $44.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $44.99/month/user
    • 1 user – $54.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 2,500 toll-free minutes/month
  • 50 people video conferencing
  • Unlimited internet fax
  • Automatic call recording

Ultimate – starting from $39.99/month/user

  • Billed annually
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $49.99/month/user
    • 1 user – $59.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $49.99/month/user
    • 100-999 users – $52.99/month/user
    • 2-99 users – $59.99/month/user
    • 1 user – $69.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 10,000 toll-free minutes/month
  • 75 people video conferencing
  • Unlimited internet fax
  • Automatic call recording
  • Voicemail-to-text

For businesses with more than 10,000 users, you may contact the vendor for a custom quote.

What integrations are available for RingCentral?

RingCentral supports integrations with the following business systems and applications:

  • Box
  • Google
  • Outlook
  • Salesforce
  • Zendesk
  • Desk.com
  • Microsoft
  • Dropbox
  • Okta
  • Oracle Sales Cloud
  • ServiceNow
  • Zendesk

RingCentral average rating:

Average score
4.1/5 (19 user reviews)
4/5

Overall Impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Emily

PROS: The faxing features and mobile app are great. RingCentral’s mobility helps my team to be productive even in the field (my team members work in different team zones). Plus, I have trained my team how to send faxes using the RingCentral app, which is sure to improve our efficiency.

CONS: RingCentral does not indicate that a call is coming through its system. I find out only after I pick up the call and hear the recording. Plus, our receptionist gets unnecessary calls because some systems don’t recognize the extensions we use. RingCentral also lacks a text messaging feature, which is offered by Google Voice.

Reviewed 2 years ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: We don't use or need many features of this product. Quality is fine. My qualm is with billing and customer service.

CONS: We are a small company and initially requested too many lines. RingCentral won't allow you to downgrade after signing up. Needs change, and other companies will allow you to adapt. Also the monthly fees outlined in the agreement are not what we're being charged.

Reviewed 7 months ago

Read full review >

More reviews from 19 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

A great addition to our workflow.

Read full review >
Alysha
5/5

Overall Impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 07.09.2019 Company Size: 11-50 Employees Industry: N/A

PROS: Accessibility. I love the option of opening this tool either on my desktop or my mobile.

CONS: The tool updates are not as thoroughly vetted. These often introduce bugs and the like.

What do you think about this review? Great Poor

Helps me stay productive even when I’m working remotely.

Read full review >
Allie
4/5

Overall Impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 05.09.2019 Company Size: 11-50 Employees Industry: N/A

PROS: I love how this tool lets me do so many things at once: I can oversee my team, see the line-up at work, and even accept calls on my mobile phone. The best part? I can do all these at the comforts of my home!

CONS: There has been some bug on the number of pending calls. The reports are often inaccurate. We've already filed for a ticket to fix this issue, but there has been no response so far.

What do you think about this review? Great Poor

Terrible customer service

Read full review >
John Temple
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 29.08.2019 Company Size: N/A Industry: N/A

PROS: Its hard to find a positive. fax service is probably ok, phone service was terrible

CONS: We set up an account with RingCentral for our business. We switched from verizon, but immediately after switching had major problems with call quality and dropped calls to our business. Therefore we tried to switch the number back to Verizon and it has become a nightmare. RingCentral will not release the number! I have called more than 20 times to attempt to resolve this. This is negatively affecting our business as our incoming calls are not being received. I have spoken with numerous employees who tell me the "port team" will help, but then they deny verizon's request for the transfer. I have spent over 8 hours on the phone and 6 days and still cannot get Ringcentral to release the line. They refuse, and then when I call them they say to resubmit the request. Unbelievable.

What do you think about this review? Great Poor

Convenient and user-friendly.

Read full review >
Bert
4/5

Overall Impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 18.08.2019 Company Size: More than 100 Employees Industry: Accounting

PROS: Two things I love about RingCentral: It's easy to use, and it provides me with all the tools that I need for smooth communication with our clients.

CONS: It's a little difficult to sustain long conversations. Phone calls often get cut short.

What do you think about this review? Great Poor

Two main issues

Read full review >
Jason Winchester
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 29.03.2019 Company Size: 51-100 Employees Industry: Veterinary

PROS: Very customizable (but at the expense of simplicity), IP solution, good sound quality, additional features like Glib.

CONS: Customer service is awful to get in touch with. I have waited over an hour to talk to someone for critical issues. For example, the hours weren\\\'t working so I called in during the day and the customer service agent was pleasant and we appeared to find the issue and fix it. The next day the hours were still off. So I called back into customer service and was on hold for over 80 minutes! By the time I spoke with them, I couldn\\\'t test the fix so now must wait another day to see if it is fixed and if not call back in in the hopes that I can get through in less than an hour so the issue can be troubleshooted. Another issue is in the estimate. They told me to expect a cost of 7-10% of the lines in taxes and fees. I am currently paying 50% the cost of the lines in taxes and fees! They are quite deceptive with these. My prior carrier was close to the 10%.

What do you think about this review? Great Poor

Not the right fit for us, terrible terms, and over-charging

Read full review >
Anonymous Reviewer
1/5

Overall Impression

3/5

Customer Support

1/5

Value for Money

3/5

Ease of Use

Published on: 14.03.2019 Company Size: 11-50 Employees Industry: Food & Beverages

PROS: We don't use or need many features of this product. Quality is fine. My qualm is with billing and customer service.

CONS: We are a small company and initially requested too many lines. RingCentral won't allow you to downgrade after signing up. Needs change, and other companies will allow you to adapt. Also the monthly fees outlined in the agreement are not what we're being charged.

What do you think about this review? Great Poor

Poor audio quality

Read full review >
James Nguyen
2/5

Overall Impression

3/5

Customer Support

1/5

Value for Money

3/5

Ease of Use

Published on: 08.03.2019 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: Its conference call feature and it works on laptop and mobile.

CONS: Audio quality, dropping line and losing business deals.

What do you think about this review? Great Poor

Top rate VOIP application that works on all devices

Read full review >
Geoff
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 10.09.2018 Company Size: 11-50 Employees Industry: Internet

PROS: RingCentral offers a host of useful features: We use RingCentral desktop phones that work like normal phones. You can fax directly from your desktop application. Plus, you can get voicemails delivered to you in email format via MP3. Finally, you can use the iPhone app to port all calls to your mobile phone in the order you want.

CONS: The only drawback is the Salesforce plug-in was not up to mark when I tested it a few months ago. Apart from this glitch, RingCentral is an excellent product overall.

What do you think about this review? Great Poor

Top notch customer support

Read full review >
Irma
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 31.08.2018 Company Size: 11-50 Employees Industry: Telecommunications

PROS: One time, when I was on chat with the tech support team to resolve an issue, the chat got disconnected. But, the agent called me on the phone and resolved the issue satisfactorily. This shows the vendor provides top notch customer support.

CONS: I am a partner of the vendor and I wish the system included a dashboard that allows me to manage the RingCentral phones of multiple clients.

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Ideal app for remote teams

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Ignacio
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 24.08.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: I love the web interface which is easy to use. Our remote team is based in diverse locations and we find it helpful to create support trees and easily route call patterns.

CONS: Account support could be improved. The same account manager contacted us multiple times with the same questions but did not provide the required follow up.

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Excellent system for road warriors

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Glen
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.04.2018 Company Size: More than 100 Employees Industry: Hospitality

PROS: I love the mobile app and faxing features. Our team is located in different time zones and the team members travel a lot. With RingCentral, they can be productive anywhere. I recently sent them training material on how to send a fax using the app which I think will make our work easier.

CONS: I think there are a few areas where RingCentral can make improvements. First, when a call comes in there is no way I can know that it is coming through Ring Central till I pick it up and listen to the recording. Plus, some phone systems don’t recognize our extensions which means our main company rep gets needless calls. Finally, RingCentral can add a text messaging feature similar to Google Voice.

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Easy for each user to customize the system

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Jordan
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.03.2018 Company Size: 1-10 Employees Industry: Recreational Facilities and Services

PROS: I like the fact that each user can set up customization according to their needs. Other useful features are call recording, call logs, and multiple ways to manage calls.

CONS: The application could be more intuitive. For example, the vendor could make it more intuitive and easy to set up a new user with a new phone. There is only one right method to do this and it doesn’t cost more.

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It offers superb mobility

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Emily
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.03.2018 Company Size: More than 100 Employees Industry: Hospitality

PROS: The faxing features and mobile app are great. RingCentral’s mobility helps my team to be productive even in the field (my team members work in different team zones). Plus, I have trained my team how to send faxes using the RingCentral app, which is sure to improve our efficiency.

CONS: RingCentral does not indicate that a call is coming through its system. I find out only after I pick up the call and hear the recording. Plus, our receptionist gets unnecessary calls because some systems don’t recognize the extensions we use. RingCentral also lacks a text messaging feature, which is offered by Google Voice.

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It is a good system, but there is room for improvement

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Phil
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 09.03.2018 Company Size: 1-10 Employees Industry: Design

PROS: I am impressed with RingCentral’s flexibility as it allows you to take calls on a designated phone as well as on your mobile phone.

CONS: The only glitch I can point out is when the app is not open on your mobile phone and a call is forwarded to you, you cannot tell if the call is from RingCentral or a call from someone who is dialing your mobile phone directly.

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Makes it easy to operate large volumes of 800 numbers

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Melba
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 01.02.2018 Company Size: More than 100 Employees Industry: Automotive

PROS: RingCentral is a simple cloud solution that you can use to manage your calls in a single place. The conferencing feature is useful. The WEN interface is easy to use. Plus, you can create custom settings for your needs such as forwarding to your mobile phone, custom greetings, etc. I think it is an ideal platform for small and home businesses.

CONS: It is not easy to set up the system the first time, but on the plus side you can call customer support and they provide prompt assistance. RingCentral needs to improve its conferencing feature to differentiate itself from the competition.

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Top platform for inbound/outbound and conference calls

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Johnny
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.01.2018 Company Size: More than 100 Employees Industry: Environmental Sciences

PROS: RingCentral provides top quality customer support. A few of our employees had trouble using the conference feature and other functions, but the customer support team offered prompt and helpful support to help them understand the system and make the most of the features.

CONS: The only issue I have is with the desk phones provided by RingCentral. My model has an auto-dial system which makes the phone ring randomly if it is inactive for a few seconds. I wish they provided better desk phones to their customers.

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Offers loads of useful features

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Kristin
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 11.01.2018 Company Size: More than 100 Employees Industry: Construction

PROS: I like that I can create any scenario for call routing. Other useful features are the fax capability and the affordable 800 vanity number.

CONS: The management interface is a bit complicated. Calls don’t always get routed according to the settings I set up.

What do you think about this review? Great Poor

Offers many useful features

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Chris
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 01.01.2018 Company Size: More than 100 Employees Industry: Government Relations

PROS: RingCentral is very useful for our small business as it offers an automated answering system that allows us to use customized rules and extensions to make our employees productive anywhere. Plus, you can manage calls on their mobile app and change rules according to time of day.

CONS: There are a few disadvantages I would like to point out. You can install only a limited number of desktop phones per line. There are frequent issues with the desktop phone. Finally, the customer support can be improved.

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First-time user who has got addicted to the system

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Ellen
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.12.2017 Company Size: 11-50 Employees Industry: N/A

PROS: I love the fact that RingCentral is so user friendly. Even first-time users will find it simple to navigate the software.

CONS: There are little check boxes everywhere. You need to be careful and check and un-check them correctly to ensure the system works properly and according to your expectations.

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Reviewed By Jenny Chang
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