Price

$24.99

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RingCentral REVIEW

Communications Software

12 user reviews
USER SATISFACTION 99%
OUR SCORE 9.6

What is RingCentral?

RingCentral is an award-winning cloud phone system designed to make business communications easier to set up and manage right from the get go. It won FinancesOnline’s Best Communications Software Award for 2015, Best Phone System Award for 2015, and the Supreme Software Award.

With just one phone solution, business executives, agents, and investors can engage voice communications, organize business conferences, online meetings, and much more. With it’s cloud-based structuring, RingCentral eliminates the need for additional costs that come with a physical communication set up, like hardware, software, maintenance, training, space, operators, etc. This means businesses save time and resources without compromising communication capability and quality.

On top of that, this software unites all locations, and helps you work just as good offsite as you do onsite. It is due to the strong mobile support for both Android and iOS that you will get to keep your remote team connected and organized, send and receive HD calls, faxes, SMSs, attend conferences, and receive notifications regardless of your current whereabouts. The mobile features, however, don’t only allow users to communicate with each other, but also to administer their business processes. Satisfied customers noticed that RingCentral performs just as good when mobile as it does within the office, as you get grasp on all functionalities related to settings configuration, extensions management, call direction/redirection, hosting meetings, and even reporting. Using such truly mobile PBX, the company can comfortably eliminate traditional offices and switch to virtual ones in cloud. It is only such impeccable functionality that can minimize administrative costs, alongside the ones large companies usually make in order to communicate. Considering the system’s power to integrate with the most important apps in your software landscape, we believe RingCentral will cut even some of the expenses related to purchasing additional file sharing or CRM systems.

What is really important to consider in the RingCentral case is flexible pricing – the three different packages are priced in a way which suits businesses from all scales and industries, varying from $24 for small companies and startups to $44 for large enterprises. Users are encouraged to make use of the 30-days absolutely free trial and examine the features in order to choose the most appropriate package.

Overview of RingCentral Benefits

There is a long list of reasons why so many prominent businesses choose to work with RingCentral as their main communication platform. RingCentral invokes the ‘wow effect’ from the very beginning, as soon as the user realizes he can migrate smoothly from whatever landline or cloud system he may be using. Even for small and midmarket companies, RingCentral provides enterprise-grade communication capabilities, including calls, fax, text, BYOD, and mobile apps. It doesn’t really matter how your software landscape looks at that moment – RingCentral offers just the right integrations to make the system blend inside (Microsoft, Salesforce, Dropbox, Google, Zendesk, and many more). Managing the system will be just as easy as it is to set it up, and there will hardly ever be a need to consult technicians or spend money on expensive training and repairs.

But what is it that makes RingCentral so special? Let us list the most important benefits of this advanced system:

Sophisticated PBX

Once it introduced the concept, RingCentral assumed responsibility to transform it, optimize it, and innovate it as frequently as possible. There is no costly hardware or maintenance involved, and you still get the sophisticated PBX you need. RingCentral is among the rare communication systems that can boost with optimized emergency uptime in case of poor or no Internet connection. Together with it, you will receive numbers for toll-free international/local calling, enterprise-grade security for your data (both physical and bio-metric), and Tier 1 data center for cloud hosting. Features such as multi-level auto attendance and wide phone menus will ensure faster and painless user adoption, and will help you regain total control regardless of the number of users, extensions, or locations. On top of that, you’ll get to work in a beautifully designed system that can be navigated with ease, which is a rare diamond in the communication software industry.

An organized system

You just can’t expect less from a system that lets you run it the same day, and where you get brand new IP phones sooner than with any other program. From the very first moment you log in, the system allows you to create and configure extensions, manage call forwarding, routing, or blocking, and enable auto call attendants in a systematized way. Unlike traditional systems that would either take time or not perform similar tasks at all, RingCentral automates the process, and gets things done in less than a day. Our experts were impressed by the fact that RingCentral handles complex phone configurations the same way it transfers contact numbers for simple ones, and makes the transition simple to help least-savvy users cope with it without training. In fact, the manipulative and responsive interface is often considered to be the strongest side of this system.

Unparalleled communications

According to the vendor, RingCentral has a decade of R&D backing and over 300.000 deployments which perfect its functionality. Nevertheless, the back-end user gets to work on an easy interface, where even non-technical administrators can handle complex operations. The key breakthrough is the elimination of technical configurations, enabling users to work around their own rules and manage homegrown extensions. To make matters even better, separate rules can be assigned to separate users, groups, and departments.

Using RingCentral, companies experience a record reduction of repetitive tasks and hours spent on managing batch templates, and are happy to have a whole new set of convenient options for editing those templates. Customization was, is, and will continue being the focal point in this PBX, as users tailor settings depending on their role and location. In a scenario like this, the user can set up multi-level call-flow configurations, allow callers to dial employees and reach local lines, link direct numbers to trunk lines to access external parties, and so on. As much as 250 voice menus are available for each account, which is more than enough for identifying issues and misconfigurations.

Among other features, prospective buyers should also consider the option to forward calls on private numbers, the automated group creation, diverting unanswered calls to the next person in charge, using Internet fax, and sending Business SMSs. As user-centered as it is, RingCenter makes most of these advanced features available even in the most basic package, and offers a free trial where one can test their effectiveness.

A well-connected team

The rule is simple: You can’t expect a PBX to handle external communication as it should, if it can’t do the same with the internal one. RingCentral is a master of the offsite working craft, as all of its functionality is available on mobile devices with nothing but a stable Wi-Fi (3G/4G) connection. The reason is that employees’ smartphones are instantly transformed into BYOD line extensions, and calls can be easily redirected to them. As we already mentioned, there is no restriction as to what type of administrative functions you can perform on a mobile device. The bandwidth quality is simply exceptional.

Emergency duration

How many systems can you think of that have impeccable performance in case of emergencies? RingCentral is known by its business continuity in cases of poor, but even completely lost Internet connection. What the app does is to switch to cellular voice and data networks as soon as a problem happens, and the administrator can easily go on with his tasks.

Extended reach

North American customers who call your RingCentral toll free number won’t pay a dime to engage with you. The cost on your side will be as low as 3.9 cents/minute, and that’s only after you’ve exceeded your 1,000 toll free minutes. International calls, on the opposite, cannot be received on the toll-free number, but can easily be forwarded to any international number you like or have available. Another thing that makes RingCentral special is that it allows you to keep your toll-free number even after you’ve stopped using their services, which makes the product one of the most risk-averse and viable PBX solutions.

Cost-efficiency

From the information we shared so far, it’s not difficult to conclude that RingCentral cuts operational costs, and showcases results right away. If you’re scouring budgets, you may want to consider that this product doesn’t require hardware installations or maintenance, neither will it demand you to purchase expensive licenses for functions you won’t even use.Most functions are unlimited and won’t charge extra upon exceeding. An interesting fact is that international customers report saving as much as 30% on oversea calls and teleconferencing expenses.

Overview of RingCentral Features

  • Cloud PBX
  • Auto-Receptionist
  • Call Forwarding
  • (Automated) Call Recording
  • Video Conferencing
  • Audio Conferencing
  • Online Meetings
  • Internet Fax
  • Voicemail and Greeting
  • Voicemail-to-Email
  • Visual Voicemail
  • Multi-level IVR
  • Call Reports
  • Extensions
  • Toll-Free and Local Numbers
  • Online Meetings
  • Collaboration
  • Unlimited Business SMS
  • 3rd-party Integrations (Google, Salesforce, etc)
  • Mobile & Desktop Apps (iOS and Android)
  • Directory Listing
  • International Numbers
  • Role-Based Access Control
  • User Templates
  • Music on Hold
  • Dial-by-Name Directory
  • Call Monitoring
  • Single Sign-On
  • RingCetral Global Office
  • Hot Desking
  • Secure VoIP Service
  • Caller ID Control
  • RingConnect CloudConnect
  • RingOut
  • RingMe
  • Desk Phones
  • Conference Phones
  • Cordless Phones
  • VoIP Headsets
  • Analog Adapters
  • Answering Rules
  • Presence
  • Call Flip
  • Call Park
  • Call Screening
  • Shared Lines
  • Intercom
  • Paging
  • Call Logs
  • Team Collaboration
  • Personal Demo

Awards & Quality Certificates

RingCentral Position In Our Categories

Position of RingCentral in our main categories:

1

RingCentral is top 1 Communications Software product

1

RingCentral is top 1
Communications Software product


RingCentral is also listed in the following subcategories:

Category:Position:Category:Position:
VoIP Software#1
Category:Position:
VoIP Software#1

Every enterprise has its own characteristics, and may call for a specific Communications Software solution that will be adjusted to their company size, type of clients and employees and even specific industry they support. We advise you don't count on finding a perfect app that is going to be suitable for each company no matter what their history is. It may be a good idea to read a few RingCentral reviews first and even then you should keep in mind what the software is supposed to do for your business and your staff. Do you require an easy and straightforward solution with only essential functions? Will you really use the complex functionalities required by pros and big enterprises? Are there any specific tools that are especially practical for the industry you work in? If you ask yourself these questions it will be much easier to find a trustworthy app that will fit your budget.

How Much Does RingCentral Cost?

RingCentral Pricing Plans:

RingCentral provides 3 affordable pricing packages to suit the varying needs and budgets of both small businesses and large enterprises. These plans are ideal for companies that are looking for a cost-effective and reliable cloud-based communications system. The vendor offers a 30-day free trial with each of the plans.

All plans come with the following features: Intercom, shared lines, paging, advanced call forwarding and more. You can expand your system as need with useful add-ons. For more information on RingCentral enterprise pricing, you can contact them directly via phone or contact form on their site.

Standard – from $24.99/month/user

  • Comes with standard tools including:
  • Call Management and phone system administration
  • Mobile Apps for iPhone, iPad and Android
  • Unlimited calling

Premium – from $34.99/month/user

Loaded with advanced features such as:

  • Inbound Caller ID
  • HD Voice
  • Automatic Call Recording
  • Multi-level Auto Attendant

Enterprise – from $44.99/month/user

  • All inclusive!

User Satisfaction

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and RingCentral reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with RingCentral. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

37

NEGATIVE SOCIAL MENTIONS

1

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
Pricing Model
  • Monthly payment
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TICKETS

What are RingCentral pricing details?

RingCentral Pricing Plans:

RingCentral provides 3 affordable pricing packages to suit the varying needs and budgets of both small businesses and large enterprises. These plans are ideal for companies that are looking for a cost-effective and reliable cloud-based communications system. The vendor offers a 30-day free trial with each of the plans.

All plans come with the following features: Intercom, shared lines, paging, advanced call forwarding and more. You can expand your system as need with useful add-ons. For more information on RingCentral enterprise pricing, you can contact them directly via phone or contact form on their site.

Standard – from $24.99/month/user

  • Comes with standard tools including:
  • Call Management and phone system administration
  • Mobile Apps for iPhone, iPad and Android
  • Unlimited calling

Premium – from $34.99/month/user

Loaded with advanced features such as:

  • Inbound Caller ID
  • HD Voice
  • Automatic Call Recording
  • Multi-level Auto Attendant

Enterprise – from $44.99/month/user

  • All inclusive!

What integrations are available for RingCentral?

RingCentral supports integrations with the following business systems and applications:

  • Box
  • Google
  • Outlook
  • Salesforce
  • Zendesk
  • Desk.com
  • Microsoft
  • Dropbox
  • Okta
  • Oracle Sales Cloud
  • ServiceNow
  • Zendesk

User reviews


User reviews in total: 12

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Average Rating:

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The most favorable review

Ellen R.

3 months ago


Pros:
I love the fact that RingCentral is so user friendly. Even first-time users will find it simple to navigate the software.

Cons:
There are little check boxes everywhere. You need to be careful and check and un-check them correctly to ensure the system works properly and according to your expectations.

The least favorable review

Chris W.

3 months ago


Pros:
RingCentral is very useful for our small business as it offers an automated answering system that allows us to use customized rules and extensions to make our employees productive anywhere. Plus, you can manage calls on their mobile app and change rules according to time of day.

Cons:
There are a few disadvantages I would like to point out. You can install only a limited number of desktop phones per line. There are frequent issues with the desktop phone. Finally, the customer support can be improved.

Published 3 months ago
Verified
user
I love the fact that RingCentral is so user friendly. Even first-time users will find it simple to navigate the software.



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
I like the fact that each user can set up customization according to their needs. Other useful features are call recording, call logs, and multiple ways to manage calls.



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
RingCentral is very useful for our small business as it offers an automated answering system that allows us to use customized rules and extensions to make our employees...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
I am impressed with RingCentral’s flexibility as it allows you to take calls on a designated phone as well as on your mobile phone.



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
RingCentral offers a host of useful features: We use RingCentral desktop phones that work like normal phones. You can fax directly from your desktop application. Plus,...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
One time, when I was on chat with the tech support team to resolve an issue, the chat got disconnected. But, the agent called me on the phone and resolved the issue...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
I like that I can create any scenario for call routing. Other useful features are the fax capability and the affordable 800 vanity number.



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
RingCentral provides top quality customer support. A few of our employees had trouble using the conference feature and other functions, but the customer support team...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
I love the web interface which is easy to use. Our remote team is based in diverse locations and we find it helpful to create support trees and easily route call...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
I love the mobile app and faxing features. Our team is located in different time zones and the team members travel a lot. With RingCentral, they can be productive...



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