- Home Business Phone Systems RingCentral Not the right fit for us, terrible terms, and over-charging
- Why is FinancesOnline free
User review
of RingCentral
Not the right fit for us, terrible terms, and over-charging
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Awful
1out of 7
OVERALL IMPRESSION very poor
1out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT ok
3out of 5
PROS & CONS
What are the best aspects of this product?
We don't use or need many features of this product. Quality is fine. My qualm is with billing and customer service.
What aspects are problematic or could work better?
We are a small company and initially requested too many lines. RingCentral won't allow you to downgrade after signing up. Needs change, and other companies will allow you to adapt. Also the monthly fees outlined in the agreement are not what we're being charged.
What features/services would you like to see in future versions of this product?
A reasonable cancellation policy!
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Food & Beverages
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Ooma
Why did you decide to change it?
Phone tree options, transfering, etc.
Are you satisfied with the change?
No
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
They charge us $411/month. Agreement should be $298.
FEATURE DETAILS
Call accounting ok
3
Call forwarding ok
3
Voicemail ok
3
Customer system self administration ok
3
