Please consider other companies. Ringcentral is not transparent on how they do business

What are the best aspects of this product?

I honesty can not think of much. Hardware, service, and cost were all below average.

What aspects are problematic or could work better?

The hardware that they sold me all malfunctioned. All my phones were desktop devices and broke in under three years. We are not abusive to our phones, and I purchased three phones that all malfunctioned. Ring Central would not stand behind their product and required me to buy all new equipment. These were Cisco phones.

Ring central also requires you to sign a multi-year contract with only thirty days to get out of the contract over a four year period. If you do not give them notice and attempt they will charge you the entire length of the service contract as "damages". This was never discussed with me and I was never provided a copy of the original contract. Also, any service you add fall under the same rigid cancellation policy, but you can never downgrade your service without penalty.

Ring central is also not cost competitive. They are 50 percent more than other providers and can raise your cost while in contract. If you balk you will still have to pay a cancellation fee. Basically assume you have no rights whatsoever.

The ringcentral "service" team is in East Asia. Be prepared to hold 20-30 minutes to get help anytime you need any assistance.

What features/services would you like to see in future versions of this product?

An honest contract with know multi-year lock in provisions. Lower fees. People that will answer the phone.

What specific problems in your company were solved by this product?

Nothing.

Are you a current user of this product?

No