User review
of RingCentral
Poor audio quality
-
by James Nguyen
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Awful
1out of 7
OVERALL IMPRESSION mediocre
2out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT ok
3out of 5
PROS & CONS
What are the best aspects of this product?
Its conference call feature and it works on laptop and mobile.
What aspects are problematic or could work better?
Audio quality, dropping line and losing business deals.
What features/services would you like to see in future versions of this product?
Improve their audio qualify will save their reputation.
What specific problems in your company were solved by this product?
Hasn\'t solved anything. As long as audio quality is poor, the phone is useless. No one wants to lose their business deals and reputation.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Information Technology and Services
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It facilitates unified communications for enhanced efficiency.
PRICING & COSTS
How long is your contract with the vendor?
Unlimited
FEATURE DETAILS
Call accounting mediocre
2
Call forwarding very good
4
Voicemail very good
4
Conference calling mediocre
2
Customer system self administration ok
3
Greetings very good
4
Instant messaging amazing
5
IVR systems very good
4
On hold messages very good
4
Speed dialing and CTI very good
4
Transferring calls amazing
5
VoIP phone calls mediocre
2
