What are the best aspects of this product?
Very customizable (but at the expense of simplicity), IP solution, good sound quality, additional features like Glib.
What aspects are problematic or could work better?
Customer service is awful to get in touch with. I have waited over an hour to talk to someone for critical issues. For example, the hours weren\\\'t working so I called in during the day and the customer service agent was pleasant and we appeared to find the issue and fix it. The next day the hours were still off. So I called back into customer service and was on hold for over 80 minutes! By the time I spoke with them, I couldn\\\'t test the fix so now must wait another day to see if it is fixed and if not call back in in the hopes that I can get through in less than an hour so the issue can be troubleshooted. Another issue is in the estimate. They told me to expect a cost of 7-10% of the lines in taxes and fees. I am currently paying 50% the cost of the lines in taxes and fees! They are quite deceptive with these. My prior carrier was close to the 10%.
What features/services would you like to see in future versions of this product?
Haven't been using it long enough to know all the features but a better implementation would be helpful.
What specific problems in your company were solved by this product?
IP phone solution
Are you a current user of this product?
How long have you been using this product?
Less than 1 year
What is your company size?
What is your industry?
How did your company implement this product?
in the cloud
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
What is the primary use of this product in your company?
How did using this product affect your business goals?
What was the cost of implementing this product?
Thousands of dollars and growing
What is your total annual cost for using this product?
How long is your contract with the vendor?
Did you get any discount for this product? How much?