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User review of RingCentral

Two main issues

- by Jason Winchester

USER SATISFACTION

RECOMMENDATION
2 out of 7
Very unlikely
COST EFFICENCY
2out of 7
Very poor
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
1out of 5
very poor
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

Very customizable (but at the expense of simplicity), IP solution, good sound quality, additional features like Glib.

What aspects are problematic or could work better?

Customer service is awful to get in touch with. I have waited over an hour to talk to someone for critical issues. For example, the hours weren\\\'t working so I called in during the day and the customer service agent was pleasant and we appeared to find the issue and fix it. The next day the hours were still off. So I called back into customer service and was on hold for over 80 minutes! By the time I spoke with them, I couldn\\\'t test the fix so now must wait another day to see if it is fixed and if not call back in in the hopes that I can get through in less than an hour so the issue can be troubleshooted. Another issue is in the estimate. They told me to expect a cost of 7-10% of the lines in taxes and fees. I am currently paying 50% the cost of the lines in taxes and fees! They are quite deceptive with these. My prior carrier was close to the 10%.

What features/services would you like to see in future versions of this product?

Haven't been using it long enough to know all the features but a better implementation would be helpful.

What specific problems in your company were solved by this product?

IP phone solution

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

51-100 Employees

What is your industry?

Veterinary

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

more than 1 month

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It helps to improve our customer service quality.

PRICING & COSTS

What was the cost of implementing this product?

Thousands of dollars and growing

What is your total annual cost for using this product?

Over $12,000

How long is your contract with the vendor?

more_than_1_year

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Call accounting
3
ok
Call forwarding
3
ok
Voicemail
4
very good
Customer system self administration
3
ok
Greetings
3
ok
IVR systems
3
ok
On hold messages
3
ok
Transferring calls
3
ok
VoIP phone calls
4
very good