Two main issues

What are the best aspects of this product?

Very customizable (but at the expense of simplicity), IP solution, good sound quality, additional features like Glib.

What aspects are problematic or could work better?

Customer service is awful to get in touch with. I have waited over an hour to talk to someone for critical issues. For example, the hours weren\\\'t working so I called in during the day and the customer service agent was pleasant and we appeared to find the issue and fix it. The next day the hours were still off. So I called back into customer service and was on hold for over 80 minutes! By the time I spoke with them, I couldn\\\'t test the fix so now must wait another day to see if it is fixed and if not call back in in the hopes that I can get through in less than an hour so the issue can be troubleshooted. Another issue is in the estimate. They told me to expect a cost of 7-10% of the lines in taxes and fees. I am currently paying 50% the cost of the lines in taxes and fees! They are quite deceptive with these. My prior carrier was close to the 10%.

What features/services would you like to see in future versions of this product?

Haven't been using it long enough to know all the features but a better implementation would be helpful.

What specific problems in your company were solved by this product?

IP phone solution

Are you a current user of this product?

Yes