This was exactly what we were looking for!

What are the best aspects of this product?

We set SLA both for tracking agreements between our company and customers and for internal use. It has improved our team productivity.

What aspects are problematic or could work better?

It takes time to figure out the configuration. But the support responded quickly and did everything for delivering solution to our request

What specific problems in your company were solved by this product?

We increased customer satisfaction and NPS by 12.5% in 2 months of use

Are you a current user of this product?

Yes