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SaaSJet SLA Time and Report Review
What is SaaSJet SLA Time and Report?
SaaSJet SLA Time and Report is a project management tool used in conjunction with Jira products like Jira Core and Jira Service Management. It’s an add-on that allows users to customize the SLA timers on their Jira issues; allowing them to specify SLA with start/stop/pause conditions, set multi-triggers for escalations, and add custom fields among others.
The tool also automatically generates reports on the SLA issues it tracks. Furthermore, you can add custom fields to export data to Confluence or export the SLA data as CSV and XLSX files. SLA Time Reports can be displayed in tabular form or in graphical chart view which comes in two variants: Pie Chart and Line Graph. Moreover, reports can be easily shared to external dashboards like Klipfolio by using the JSON URL provided as a source.
Show MoreOverview of SaaSJet SLA Time and Report Benefits
Flexible and Simple SLA Conditions
Knowledge of the JQL function is not necessary for setting SLA conditions because the software allows you to use issue fields for different criteria like status, priority, assignee, due date, comment, and issue type to accomplish the same task. You can also start, stop, or pause the conditions at any time.
Automated Escalation
The platform allows you to set time limits and goals for your SLA and choose which actions, such as status change, priority change, and notification, to automatically trigger when they overdue. This removes the need to use any automation rules for turning on triggered actions.
Graphic Charts
SLA Time and Report provides graphic chart tools to make reports and insights easier to understand and more engaging. There are two kinds of chart reports, namely Pie Chart for SLA in progress, met, or exceeded and Line Graphs for SLA met and exceeded. The reports can be shared with external clip builders like Geckoboard and Klipfolio simply by copying the JSON URL from the charts and pasting it into them.
Jira Integration
SLA Time and Report works as an add-on for Jira Software, Jira Core, and Service Management and extends their functionality to set up SLA for all project types. It can monitor SLA time for tickets, export SLA Data as CSV or XLSX files, create multiple calendars, and more.
Show MoreOverview of SaaSJet SLA Time and Report Features
- Time to SLA Report
- Flexible SLA Conditions
- Graphs View
- Custom Fields
- Jira Integration
- Issue View Tab
- Overdue Issues Automated Action
- JSON URL for External Clip Builders
Awards & Quality Certificates
SaaSJet SLA Time and Report Position In Our Categories
Since businesses have their own business needs, it is rational they avoid adopting an all-encompassing, “perfect” software. At any rate, it would be futile to try to come across such a software solution even among widely used software systems. The sensible thing to undertake should be to tabulate the varied critical aspects which need scrutiny including major features, plans, skill competence of staff members, business size, etc. Thereafter, you must conduct your research systematically. Have a look at some SaaSJet SLA Time and Report evaluations and scrutinize each of the software products in your shortlist more closely. Such detailed product investigation guarantees you steer clear of poorly fit apps and buy the one which has all the features your company requires.
Position of SaaSJet SLA Time and Report in our main categories:
TOP
200
SaaSJet SLA Time and Report is one of the top 200 Project Management Software products
If you are interested in SaaSJet SLA Time and Report it may also be a good idea to examine other subcategories of Project Management Software listed in our database of B2B software reviews.
There are trendy and widely used solutions in each software category. But are they necessarily the best fit for your organization’s specific wants? A market-leading software product may have thousands of customers, but does it offer what you need? For this reason, do not blindly invest in popular systems. Read at least a few SaaSJet SLA Time and Report Project Management Software reviews and think about the aspects that you desire in the software such as the price, main functionality, available integrations etc. Then, select a few systems that fit your wants. Check out the free trials of these platforms, read online reviews, get information from the vendor, and do your homework thoroughly. This exhaustive groundwork is sure to help you select the most excellent software application for your company’s specific requirements.
How Much Does SaaSJet SLA Time and Report Cost?
SaaSJet SLA Time and Report Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are SaaSJet SLA Time and Report pricing details?
SaaSJet SLA Time and Report Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
SaaSJet SLA Time and Report SMB and enterprise pricing details are available only upon request. Kindly contact the vendor for more information.
User Satisfaction
Positive Social Media Mentions
18
Negative Social Media Mentions
0
We know that when you make a decision to purchase a Project Management Software it’s vital not only to see how experts evaluate it in their reviews, but also to discover whether the real clients and enterprises that bought it are genuinely satisfied with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and SaaSJet SLA Time and Report reviews across a wide range of social media sites. The data is then featured in a simple to digest format showing how many customers had positive and negative experience with SaaSJet SLA Time and Report. With that information at hand you will be ready to make an informed buying choice that you won’t regret.
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Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for SaaSJet SLA Time and Report?
SLA Time and Report seamlessly integrate with some of Jira applications including:
- Jira Software
- Jira Core
- Jira Service Management
SaaSJet SLA Time and Report User Reviews
SaaSJet SLA Time and Report average rating:
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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This was exactly what we were looking for!
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 26.07.2021
Company Size: 11-50 Employees
Industry: Telecommunications
PROS: We set SLA both for tracking agreements between our company and customers and for internal use. It has improved our team productivity.
CONS: It takes time to figure out the configuration. But the support responded quickly and did everything for delivering solution to our request
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SaaSJet SLA Time and Report user reviews
This was exactly what we were looking for!
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 26.07.2021
Company Size: 11-50 Employees
Industry: Telecommunications
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