Highly customizable

What are the best aspects of this product?

What we loved the most is the customization the tool brings. It was easy to customize everything depending on what you like. This was a great deal for us as it helped us to edit or customize the system based on our company needs. The features are well laid out for us to make the best use of them. We were able to understand most of the important features contained in this product. After that, the sky was the limit for us. We became more efficient and effective in service delivery and workflow management.

What aspects are problematic or could work better?

The product can be tiring and has a learning curve when you want to use the advanced features. It takes time to know your way round the system features and this was evident from our staff. If you do not have the right patience with it, you will fail in terms of managing your workflow. At first, you will struggle with understanding what different features mean and how you can make the best use of them. However, once you hack everything and get used to working with its features, you will sail through with ease. It is thus complicated in a way which can be tiring but with the right amount of training and persistent, you will get there.

What specific problems in your company were solved by this product?

We can now manage different operations and inventory related processes under one roof. The Sage CRM offers that capability for my business. Before this, there were different sections where such information and processes were managed, which did not offer reliable and efficient service delivery. Although it took us a long time to learn the modules and navigate around them, it has paid off in huge way in the end. We are able to merge all information and activities in a single location which helps to improve visibility which is good for business. All this is done without much effort.

Are you a current user of this product?

Yes