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User review of Salesforce Data.com

Outdated Contact Information

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
1out of 7
Awful
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

Data.com Prospector offers a native integration with SalesForce, with 1 click we can clean Lead or Contacts records as well as update Accounts.

What aspects are problematic or could work better?

Data accuracy and reliability is absolutely unsatisfactory. In the past, Jigsaw provided information at reasonable prices, but recently 7 times of 10 person's searches either the information is not found, marked as inactive or is not correct.

What features/services would you like to see in future versions of this product?

like other sales intelligence products, if we are charged for the info it has to be updated.

What specific problems in your company were solved by this product?

We did not solve the problem, that's way we are in process to replace it by better alternative.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

3-5 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Machinery

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

PRICING & COSTS

What is your total annual cost for using this product?

I prefer to not disclose this info

Did you get any discount for this product? How much?

Yes, I prefer to not disclose our negotiation result

FEATURE DETAILS

Key Features

Integrations
4
very good
Mobile Support
3
ok
Customization
1
very poor

Security & Support

Security
4
very good
Customer Support
1
very poor