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Salesforce Data.com Review

Salesforce Data.com
Our score: 9.0 User satisfaction: 93%

What is Salesforce Data.com?

Salesforce Data.com is the first native and complete data solution built inside Salesforce. One of Salesforce’s data solutions, this is designed to leverage your data quality, find and use critical insights, and supercharge your sales and marketing processes while relying on clean, reliable and complete CRM data. It fuels your business with relevant data, update and enrich it, and then use these data to grow your business faster and increase your sales.

Data.com has three solutions: Data.com Clean, Data.com Prospector, and Data.com Connect. Data.com Clean automatically cleans and leverages your account, contact and lead data. Data.com Prospector generates deep insights and helps you understand your accounts better by adding a complete and reliable account and contact data to your database. Finally, Data.com Connect offers a unique online community for individuals to access and share business contacts. All these are done right within Salesforce.

Overview of Salesforce Data.com Benefits

Salesforce Data.com helps businesses accelerate productivity and gain new customer insight with ease. Here are some of its key benefits:

Leverage relevant data

Salesforce Data.com discovers data-driven insights, helps you make critical business decisions with accurate data, and uncover new opportunities for business growth. It leverages customer profiles by intelligently segmenting and identifying white space. Data is also integrated without complex integrations and codes. Instead, you can manage data with clicks that are automatically and regularly updated.

Automated data enriching and updates

One of Data.com’s solutions, Data.com Clean, automatically cleans and updates your data in your accounts, contacts, and leads. It also has dashboards and reports that show clear visibility of your data quality. Everyone can make sure they’re accessing updated data as you can easily attach a Clean status field to records. It enables you to do more with your data in building richer customer profiles through features such as lead management and territory planning.

Drive more sales

Since it is native in Salesforce, you can easily access information that your sales representatives can use to understand their customers better and grow your pipelines faster. Right in Sales Cloud, data is added with ease for you to get your hands on the account insights you need and search and filter targets without leaving the app.

 

Overview of Salesforce Data.com Features

  • Enriched Customer Profiles
  • Data-Driven Insights
  • Integrated Data
  • Automatic Update and Enrichment
  • Dashboards and Reports
  • Data Quality Visibility
  • Lead Management
  • Search and Filter
  • 360-Degree View
  • Online Community
  • Targeted Company/Contact Search
  • Corporate Family Hierarchy Viewer
  • Account Tradestyle
  • Notifications in Chatter Feed
  • Hoover’s First Research
  • Individual Record Comparison
  • List-Based Cleaning

What Problems Will Salesforce Data.com Solve?

Scenario 1

Sales teams often face difficulties in prioritizing which leads to follow up with and Data.com provides information to help teams identify prospects with the most potential impact on sales, so they can focus limited resources on the best targets.

Scenario 2

Difficulty identifying the correct contact based on geography and title also slows the sales process. Data.com uses holistic information to narrow searches so the right person can be reached thus improving overall rep productivity.

Scenario 3

Dirty data is the #1 reason why CRMs fail. Companies struggle to keep the data inside their CRM clean, complete, and up to date to optimize the CRM and overall health of the data. Data.com looks across account, lead and contact data and attempts to match, cleanse, and enrich the existing customer data making it more actionable and trusted by users.

Salesforce Data.com Position In Our Categories

Keeping in mind companies have distinctive business-related needs, it is prudent they avoid selecting a one-size-fits-all, ideal business program. Be that as it may, it would be difficult to try to discover such an app even among branded software systems.
The efficient step to undertake would be to list the various main factors which entail examination such as essential features, budget, skill levels of staff members, organizational size, etc. Thereafter, you must perform your research thoroughly. Go over these Salesforce Data.com evaluations and look over the other solutions in your shortlist more closely. Such well-rounded product investigation guarantees you drop unfit software products and subscribe to the one which has all the benefits your business requires.

Position of Salesforce Data.com in our main categories:

TOP 50

Salesforce Data.com is one of the top 50 Sales Software products

If you are interested in Salesforce Data.com it might also be beneficial to examine other subcategories of Sales Software listed in our database of B2B software reviews.

There are trendy and widely used solutions in each software category. But are they essentially the best fit for your enterprise’s unique wants? A market-leading software product may have thousands of users, but does it provide what you need? For this reason, do not blindly shell out for popular systems. Read at least a few Salesforce Data.com Sales Software reviews and consider the factors that you want in the software such as the cost, main functionality, available integrations etc. Then, select a few systems that fit your wants. Check out the free trials of these products, read online comments, get clarifications from the vendor, and do your investigation thoroughly. This exhaustive groundwork is sure to help you choose the best software application for your company’s specific wants.

How Much Does Salesforce Data.com Cost?

Salesforce Data.com Pricing Plans:

Free Trial

Clean

€25/user/month

Prospector

€150/user/month

Salesforce Data.com is available in two pricing options. Before purchasing any of the plans, you may start with its 30-day free trial to test out its features and help you decide which plan works best for your needs.

Clean – €25/user/month (billed annually)

  • Up to 6 total SIC/NAICS industry classification codes
  • Access to deep company profile data
  • Account delinquency risk
  • Account tradestyle
  • Account latitude and longitude
  • Chatter feed notifications
  • Corporate family linkages with domestic and global ultimate parents
  • Data quality dashboards
  • Individual record comparison
  • List-based cleaning
  • Reporting
  • Scheduled Clean jobs
  • Update and enrich existing leads, contacts, and accounts

Prospector – €150/user/month (billed annually)

  • All Clean features
  • Company or contract search
  • Corporate family hierarchy viewer
  • Hoover’s First Research call prep content for imported and matched company records
  • Additional Hoover’s data/content (inclusions: Competitive Landscape, Net Income, Industry Opportunities)
  • Import Dun & Bradstreet company data and Data.com Connect contact records with Salesforce, or export to .csv (300/month/user)
  • Industry (SIC/NAICS), location or revenue search
  • View contacts’ phone and email
  • View company description
  • View company basic firmographics
  • Reporting

User Satisfaction

Positive Social Media Mentions 39
Negative Social Media Mentions 3

We realize that when you make a decision to buy Sales Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Salesforce Data.com reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Salesforce Data.com. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

https://www.youtube.com/watch?v=9DtvHvc__fo

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • Spanish
  • French
  • Italian
  • Dutch
  • Portugese
  • Swedish

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Salesforce Data.com Comparisons

Salesforce Data.com user reviews

This is our main tool for managing our data

Read full review >
Carolyn
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.10.2018 Company Size: More than 100 Employees Industry: Computer Software

Data.com is extremely useful tool for our Sales Development team

Read full review >
Dustin
4/5

Overall Impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 11.10.2018 Company Size: More than 100 Employees Industry: Computer Software

This solution helps us to drive our data strategies and our data goals

Read full review >
Woodrow
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 09.09.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

This is great prospecting data tool

Read full review >
Tracy
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 23.05.2018 Company Size: More than 100 Employees Industry: Packaging and Containers

I’m very satisfied with Data.com

Read full review >
Lucille
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.03.2018 Company Size: More than 100 Employees Industry: Computer Software

What are Salesforce Data.com pricing details?

Salesforce Data.com Pricing Plans:

Free Trial

Clean

€25/user/month

Prospector

€150/user/month

Salesforce Data.com is available in two pricing options. Before purchasing any of the plans, you may start with its 30-day free trial to test out its features and help you decide which plan works best for your needs.

Clean – €25/user/month (billed annually)

  • Up to 6 total SIC/NAICS industry classification codes
  • Access to deep company profile data
  • Account delinquency risk
  • Account tradestyle
  • Account latitude and longitude
  • Chatter feed notifications
  • Corporate family linkages with domestic and global ultimate parents
  • Data quality dashboards
  • Individual record comparison
  • List-based cleaning
  • Reporting
  • Scheduled Clean jobs
  • Update and enrich existing leads, contacts, and accounts

Prospector – €150/user/month (billed annually)

  • All Clean features
  • Company or contract search
  • Corporate family hierarchy viewer
  • Hoover’s First Research call prep content for imported and matched company records
  • Additional Hoover’s data/content (inclusions: Competitive Landscape, Net Income, Industry Opportunities)
  • Import Dun & Bradstreet company data and Data.com Connect contact records with Salesforce, or export to .csv (300/month/user)
  • Industry (SIC/NAICS), location or revenue search
  • View contacts’ phone and email
  • View company description
  • View company basic firmographics
  • Reporting

What integrations are available for Salesforce Data.com?

Salesforce Data.com is an integrated solution designed to seamlessly connect with Salesforce. A long list of third-party apps is available in Salesforce’s AppExchange for the vendor’s community of trusted data providers. A free assessment is available where you can install the apps in trial mode.

Salesforce Data.com average rating:

Average score
4.8/5 (11 user reviews)
4/5

Overall Impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Carolyn

PROS: Data.com is our main tool for data strategy and with D&B data into SF that are related to our accounts helps us to druve data-driven decisions. With Data.com clean feature we are able to identify duplicates and accounts that are no longer active. In the Salesforce everything is related to Accounts and this means that if they are not structured properly then we’re going to have issues with metrics and reporting as we grow.

CONS: It misses some prospecting attributes like IT budget and report to- hierarchies.

Reviewed 1 year ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: Data.com Prospector offers a native integration with SalesForce, with 1 click we can clean Lead or Contacts records as well as update Accounts.

CONS: Data accuracy and reliability is absolutely unsatisfactory. In the past, Jigsaw provided information at reasonable prices, but recently 7 times of 10 person's searches either the information is not found, marked as inactive or is not correct.

Reviewed 2 years ago

Read full review >

More reviews from 11 actual users:

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  • Most negative

This is our main tool for managing our data

Read full review >
Carolyn
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.10.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: Data.com is our main tool for data strategy and with D&B data into SF that are related to our accounts helps us to druve data-driven decisions. With Data.com clean feature we are able to identify duplicates and accounts that are no longer active. In the Salesforce everything is related to Accounts and this means that if they are not structured properly then we’re going to have issues with metrics and reporting as we grow.

CONS: It misses some prospecting attributes like IT budget and report to- hierarchies.

What do you think about this review? Great Poor

Data.com is extremely useful tool for our Sales Development team

Read full review >
Dustin
4/5

Overall Impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 11.10.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: Data.com provides lot of information about the companies we care about. The tool is easy to configure and easy to maintain and I like that as an admin I don’t have to be involved 100% in it because I did the set up and everything else is managed by the managers. I especially like the Prospecting Insights feature it is very useful in our SDR team.

CONS: The option for enrich company data has been included but it is only available to Premium customers.

What do you think about this review? Great Poor

This solution helps us to drive our data strategies and our data goals

Read full review >
Woodrow
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 09.09.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: Thanks to this tool we can engage our users in the data quality process and to make them CEO of their territory and with D&B data we can do thorough white space analysis by identifying important areas of cross sell. Our sales reps love the Visual Hierarchy feature.

CONS: It would be great if they could add more deduplication features for both new insert and updates to records and more contacts in the database.

What do you think about this review? Great Poor

This is great prospecting data tool

Read full review >
Tracy
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 23.05.2018 Company Size: More than 100 Employees Industry: Packaging and Containers

PROS: We use this tool to clean our existing Salesforce data while prospecting for new clients. It is simple and easy configurable. It provides us with Industry and SIC info and when we prospecting we are more focused on specific industries and job titles and it makes the prospecting quick. When it comes to B2B commerce clean data is very important because we are more focused on the right customers and prospects. With its useful tools and easy configuration we are getting the most accurate data.

CONS: Sometimes Data.com hasn’t been updated for 6 months. It is hard to clean leads because of less data for Data.com to make accurate match. Also, it doesn’t provides us with the information if someone is our existing customer already.

What do you think about this review? Great Poor

I’m very satisfied with Data.com

Read full review >
Lucille
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.03.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: With Data.com we can find accounts, leads and contacts outside of Salesforce. This is great solution for managing data in SF with 3rd party apps. Also, if you want to do querys to SFDB you can use Force.com Explorer it has tables filters, static resources including .zip and .jar files, images, js and etc.

CONS: There are no improvements in the IDE lately and there is no autocomplet of objects of schema such as tables or fields. Also, they could include drag-and-drop feature into Force.comExplorer.

What do you think about this review? Great Poor

Data.com offers great amount of data that is valuable for our business

Read full review >
Claude
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.03.2018 Company Size: More than 100 Employees Industry: Research

PROS: Data.com is easy to use solution and it provides huge amount of information and it has great integration with Salesforce tool as well. I like that SF constantly releases new features so they can improve their service, they are open to suggestions and feedback from their customers. I personally like Company Hierarchies and Prospecting Insights features for getting clear picture of he companies and contacts for the target market.

CONS: I have found out that sometimes it doesn’t contains company or contact information for small organizations and companies. So you can use other tools for gathering data along with Data.com.

What do you think about this review? Great Poor

Data.com made for managing data

Read full review >
Frank
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.01.2018 Company Size: More than 100 Employees Industry: Human Resources

PROS: This is wonderful tool for managing and organizing incomplete and duplicate information and this tool offers great clean process. By using this product we are able to update the account information, to over-write incorrect info and to pull data so we can track duplicates better.

CONS: Within the prospector there are tools that lack like truck count, type of driver and other information so for this reason we hope that they will expand the Data.com tool. Also, I like to see an option where we can differentiate between what’s different with the phone number and a phone number that include 1 before other numbers of the zip.

What do you think about this review? Great Poor

We have great experience from Data.com

Read full review >
Josh
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 19.12.2017 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: The tool is intuitive and simple, it has great integration wit SF system. It is easy to use and we can easily train others to use it. I like that it has great built-in tags so we can track metrics, the clean button is simple and with clean comparison screen our sales team can make better decisions on what they want/need to accept from Data.com. Its Prospecting Insights capability provides fast firmographic data about the accounts and industry trends.

CONS: It lacks international contacts, direct dials on contact information as well.

What do you think about this review? Great Poor

One of the best tool for managing data

Read full review >
Ashley
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.12.2017 Company Size: More than 100 Employees Industry: Computer Software

PROS: I like that I can clean and update records with just few clicks and echanced data with D&B integration provides reliable and accurate data source that is visible across entire SFDC.

CONS: I cannot export large amount of data like I used to in Jigsaw. In additon, I’d like to make changes on our own into Hierarchy structure based on Data.com’ Hierarchy feature.

What do you think about this review? Great Poor

This is No.1 tool for every sales rep

Read full review >
Candace
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.12.2017 Company Size: More than 100 Employees Industry: Printing

PROS: Data.com is easy to use tool and it is very cinvenient, our sales reps are already working in Salesforce and they really like the ability to prospect and confirm the information, they already have a way to chooshe who to conntact. We can increase our productivity and having fun while brainstorming before meetings and to make successful cold-calls and even our finance teams like the D&B information that they are provided with. Furthermore, we have create new sales team that it works for inside sales. The other good thing is that we don’t have to waste too much time in trainings and we are spending our time in closing deals.

CONS: There is no direct connection with Linkedln even though we have premium licenses for both products we still need to copy/paste around.

What do you think about this review? Great Poor

Outdated Contact Information

Read full review >
Anonymous Reviewer
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

3/5

Ease of Use

Published on: 25.09.2017 Company Size: More than 100 Employees Industry: Machinery

PROS: Data.com Prospector offers a native integration with SalesForce, with 1 click we can clean Lead or Contacts records as well as update Accounts.

CONS: Data accuracy and reliability is absolutely unsatisfactory. In the past, Jigsaw provided information at reasonable prices, but recently 7 times of 10 person's searches either the information is not found, marked as inactive or is not correct.

What do you think about this review? Great Poor
Reviewed By Jenny Chang
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