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Salesforce Einstein Review

Salesforce Einstein
Our score: 9.4 User satisfaction: N/A

What is Salesforce Einstein?

Salesforce Einstein is an AI application for sales data processing. The program ingests and processes information to deliver accurate predictions and to provide suggestions that are tailored to a business’ unique needs.

Salesforce Einstein is also equipped with an automation capability that lets it offer in-depth understandings of customers to connect with them on a deeper level.

With Salesforce Einstein, sales representatives can access data science features even without prior knowledge, making them more efficient and more capable of handling customers.

Additionally, Salesforce Einstein comes with myEinstein, a platform where users can design and publish their own intelligent and predictive applications to further tailor the solution to a business’ specific requirements.

Overview of Salesforce Einstein Benefits

Productive Sales

With Salesforce Einstein, companies can empower their sales agents to become more productive. The AI application processes information to provide data that allows them to arrange their priorities and to identify the most beneficial opportunities.

Salesforce Einstein is a sales team’s personal data scientist that assists in identifying new contacts and staying updated on business news while enhancing productivity by connecting emails and calendars to the platform.

Predictive Marketing

Salesforce Einstein uses sales marketing data to provide accurate predictions. This lets sales representatives offer smart recommendations to customers to keep engaging them through every step of the customer journey.

Moreover, the application analyzes client engagement to fully understand their behaviors and to stay a step ahead of them by tailoring their journey.

On top of that, Salesforce Einstein can be utilized to discern the use of a business’ products by processing images in social media even if the company name, product, or watched keyword are not used in the text.

Community Engagement

Salesforce Einstein is a powerful tool that aids organizations in interacting with their communities. They can employ the AI technology to recommend expert help, beneficial answers to previous queries, and by promoting relevant posts.

Insights Discovery

Salesforce Einstein helps businesses in gaining a deeper understanding of their sales operations. The smart tool can analyze data and identify patterns that occur within it to accurately predict future trends. This keeps companies steps ahead of their consumers and competitors. Best of all, the process is automated so people can still go about their regular and ad-hoc tasks while waiting for the results of the predictive analytics.

Smart App Building

Salesforce Einstein does not simply process data—it also comes with an app building tool that company developers can apply in their app building. This lets businesses program the AI to fit their needs.

Overview of Salesforce Einstein Features

  • Lead Scoring
  • Opportunity Insights
  • Account Insights
  • Email & Calendar Integration
  • Automated Contact Identification
  • Smart Action Recommendations
  • Engagement Scoring
  • Social Images Recognition
  • Consumer Journey Insights
  • Community Recommendations
  • Feed Insights
  • Skilled Professional Search
  • Feed Search
  • Analytics
  • Prediction Builder
  • Bots
  • Natural Language Processing
  • Commerce Insights
  • Product Recommendations
  • Predictive Sort

Salesforce Einstein Position In Our Categories

Knowing that businesses have specific business-related requirements, it is logical that they abstain from adopting an all-encompassing, ideal business program. Nevertheless, it would be almost impossible to try to find such a software solution even among branded software products. The logical step to undertake is to jot down the different key factors that require scrutiny including critical features, costing, skill levels of the employees, business size, etc. The second step is, you should conduct the product research systematically. Read some Salesforce Einstein reviews and check out the other software programs in your list more closely. Such detailed research can make sure you circumvent ill-fitting applications and select the one which meets all the features your company requires.

Position of Salesforce Einstein in our main categories:

TOP 3

Salesforce Einstein is one of the top 3 Artificial Intelligence Software products

If you are interested in Salesforce Einstein it could also be sensible to analyze other subcategories of Artificial Intelligence Software gathered in our base of SaaS software reviews.

There are popular and widely used systems in each software group. But are they essentially the best fit for your organization’s special wants? A trendy software product may have thousands of customers, but does it offer what you require? For this reason, do not blindly shell out for popular systems. Read at least a few Salesforce Einstein Artificial Intelligence Software reviews and mull over the elements that you wish to have in the software such as the cost, main features, available integrations etc. Then, select a few apps that fit your requirements. Check out the free trials of these platforms, read online opinions, get explanations from the maker, and do your homework systematically. This in-depth groundwork is sure to assist you choose the best software solution for your organization’s specific wants.

How Much Does Salesforce Einstein Cost?

Salesforce Einstein Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Salesforce Einstein is integrated with Salesforce cloud products. To request a quote for an enterprise pricing packages, contact the sales representative or a dedicated account executive.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Artificial Intelligence Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Salesforce Einstein reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Salesforce Einstein. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • Dutch
  • Swedish

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Salesforce Einstein Comparisons

Salesforce Einstein user reviews

Makes reporting less routinary, and more fun!

Read full review >
Corene
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 23.11.2019 Company Size: 11-50 Employees Industry: Management Consulting

Works well with just about any program.

Read full review >
Cristian
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 13.11.2019 Company Size: More than 100 Employees Industry: Hospitality

It’s no easy to make predictions on customer behavior.

Read full review >
Darlene
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 02.11.2019 Company Size: More than 100 Employees Industry: Hospital & Health Care

A little expensive…

Read full review >
Ericka
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 30.10.2019 Company Size: Industry: N/A

It’s a brilliant CRM tool.

Read full review >
Maegan
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.10.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

What are Salesforce Einstein pricing details?

Salesforce Einstein Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Salesforce Einstein is integrated with Salesforce cloud products. To request a quote for an enterprise pricing packages, contact the sales representative or a dedicated account executive.

What integrations are available for Salesforce Einstein?

Salesforce Einstein works with the Salesforce cloud family of products and services.

Salesforce Einstein average rating:

Average score
4.3/5 (12 user reviews)
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Daron

PROS: This complements my Salesforce experience very well. I don't have prior training on AI, but Salesforce Einstein makes it possible for me to enjoy predictive analysis based on my SF data. It's surprisingly easy to use and to generate results from.

CONS: It's not very consistent. Some of its features can't be accessed at times. It prompts us to clear our storage often too.

Reviewed 5 months ago

Read full review >

The least favorable review

Vida

PROS: Tracking a team and assessing their workload is now a lot easier with the help of Einstein. It's been very helpful in identifying our customers with the potential for conversion based on their data too.

CONS: It's not possible to open different views at the same time.

Reviewed 4 months ago

Read full review >

More reviews from 12 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Makes reporting less routinary, and more fun!

Read full review >
Corene
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 23.11.2019 Company Size: 11-50 Employees Industry: Management Consulting

PROS: Einstein is a genius tool that helps me present my data in a more comprehensible and visually stunning way. Sure, doing this is not the easiest thing to do, but it makes my data less intimidating and more easily understood.

CONS: This is no longer an issue, but around half a year ago, I had a hard time customizing my data and presenting them in a more organized way. Now, they've rolled out new updates for the program and I can easily present my data any way I want to.

What do you think about this review? Great Poor

Works well with just about any program.

Read full review >
Cristian
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 13.11.2019 Company Size: More than 100 Employees Industry: Hospitality

PROS: I love how Salesforce seems to integrate well with just about any solutions--Gmail, Pardot, and even Outlook!

CONS: It's not exactly beginner-friendly.

What do you think about this review? Great Poor

It’s no easy to make predictions on customer behavior.

Read full review >
Darlene
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 02.11.2019 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: We've finally bid goodbye to the manual task of collating all necessary data and feeding them into our reports. Now, with just a few clicks of a button, we can see trends within our customers' behavior and make the predictive analysis based on this.

CONS: There are dupes within the system. I wish SF would make it easier for us to clean this up.

What do you think about this review? Great Poor

A little expensive…

Read full review >
Ericka
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 30.10.2019 Company Size: Industry: N/A

PROS: It's a pretty impressive CRM assistant that takes into account the data that we already have in the system.

CONS: The truth is that Einstein can be costly. I suggest that you look into your budget first before you commit to it.

What do you think about this review? Great Poor

It’s a brilliant CRM tool.

Read full review >
Maegan
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.10.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: We run most of our operations on Salesforce. This means that most of our data is saved there too. With Einstein as the newest addition to this CRM tool, we can not only store our data properly, but we can also benefit from a slew of predictive analytics that it provides. Now we can make more educated actions towards dealing with our customers based on their statistical history and data.

CONS: We've been using Einstein for over a year now and some of its items are very hard to configure.

What do you think about this review? Great Poor

Perfect for organizing big teams like ours.

Read full review >
Ruthie
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 19.10.2019 Company Size: More than 100 Employees Industry: Financial Services

PROS: What I like about this program is that it helps our company work more efficiently. Not only does it help us see most of our projects into fruition, but it also provides a great platform for communication among co-workers. It gives us the freedom to organize our data in a way that works best for us too.

CONS: The reports that we've generated on Salesforce are not as "clean" as we would like them to be. There are still hundreds of dupes and unnecessary data included in them.

What do you think about this review? Great Poor

Helpful in my day-to-day operations

Read full review >
Vida
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 16.10.2019 Company Size: More than 100 Employees Industry: E-Learning

PROS: Tracking a team and assessing their workload is now a lot easier with the help of Einstein. It's been very helpful in identifying our customers with the potential for conversion based on their data too.

CONS: It's not possible to open different views at the same time.

What do you think about this review? Great Poor

A nice addition to our Salesforce experience.

Read full review >
Mertie
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 14.10.2019 Company Size: Industry: Marketing and Advertising

PROS: I love how all of the reports we've generated from Einstein are backed by our existing data. This has been truly useful in our quest to connect with our customers better.

CONS: It has a lot of benefits--but it's quite costly. I don't think that smaller businesses can get their ROI from this.

What do you think about this review? Great Poor

Beginner-friendly. Does not need me to have prior AI training.

Read full review >
Daron
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 07.10.2019 Company Size: 1-10 Employees Industry: Education Management

PROS: This complements my Salesforce experience very well. I don't have prior training on AI, but Salesforce Einstein makes it possible for me to enjoy predictive analysis based on my SF data. It's surprisingly easy to use and to generate results from.

CONS: It's not very consistent. Some of its features can't be accessed at times. It prompts us to clear our storage often too.

What do you think about this review? Great Poor

It’s best at reporting!

Read full review >
Ethelyn
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 03.10.2019 Company Size: More than 100 Employees Industry: N/A

PROS: More than anything, Einstein is a brilliant program that helps us generate predictions based on our existing data set.

CONS: I wish that they would allow us to use object-oriented programming for our reports.

What do you think about this review? Great Poor

Really impressive predictive analytics.

Read full review >
Greta
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 27.09.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: When it comes to data-gathering, you'll never be shortchanged with Salesforce. It is the best at gathering information about your clients--from their most basic information to their online activities, among other things. It is this heavy-duty data-gathering capability that powers Einstein. After all, without the correct amount of data, AI can only do so much.

CONS: One might say that Einstein is still in a testing stage. It's still an infant program and not a lot of resources nor support is available for it.

What do you think about this review? Great Poor

The best predictive analysis tool available.

Read full review >
Elwin
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 04.09.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: The best thing about Einstein is that everything about it is easy to use and to learn. From grouping data together to customizing the dashboard--it's all effortless to set up.

CONS: There's a cap on the amount of data we can use. There's a cap on the calendar section too.

What do you think about this review? Great Poor
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Reviewed By Louie Andre
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